Enterprise Digital Closed-Loop Referral System

Vendors to procure, implement, and maintain a comprehensive, cloud-based Closed-Loop Digital Referral System.
- The solution will serve as a connection between the County Health Department and its community partners and customers, ensuring streamlined communication, seamless care and/or service integration, efficient case management, rapid notification loops, multi-service scheduling support, and mass communication capability.
- To implement a centralized digital platform solution that will:
• Facilitate management of referrals and communication among Department and their community service providers.
• Improve accountability and client outcomes through closed-loop referral tracking, automated workflows, and reminders.
• Support the execution of efficient case management and care coordination.
• Integrate scheduling capabilities for appointments, services and events.
• Reduce reliance on spreadsheets and manual reporting processes
• Provide real-time reporting for all platform activities and utilize dashboards to provide leadership with a high-level view of platform activities status and progress.
• Enable mass communication tools for efficient outreach to service providers and clients.