Emergency Alert System

Emergency Alert System will be used to provide timely emergency and critical notifications to residents, employees, and other designated users through various communication methods, including text messages, email, and voice calls.
- Vendor shall provide a comprehensive Emergency Alert System that includes, at a minimum:
• Ability to send notifications by text message/SMS, email, and voice/telephone calls.
• Ability to send notifications to large numbers of recipients simultaneously.
• Ability for residents and other users to register for alerts and manage their contact information and notification preferences.
• Ability to send alerts to specific geographic areas, neighborhoods, or designated groups.
• Ability to create, customize, and send emergency and informational messages.
• Ability to schedule messages for a future date and time.
• Ability to use pre-established message templates for common emergency situations.
• Ability to send messages through multiple communication methods at the same time.
• Ability to manage contact lists and notification groups, including construction notifications, trash delays, and other notification groups to be established at a later date.
• Ability to create multiple user accounts with different levels of administrative access.
• Ability to provide delivery reports showing the status of notifications.
• Ability to send notifications in multiple languages.
• Ability to access and operate the system through commonly used web browsers and mobile devices.
• Ability to view results and reports from past notifications and calls.
• Annual database cleaning to remove users with unreachable or invalid contact information.
• Provide marketing materials and user guides for residents and system users.
• Ability to send pre-recorded voice messages.