Point of Sale Software and Implementation Services

Point of Sale Software and Implementation Services include:
• Activity management. There is a need for the future system to accommodate facility rentals, group registration, and customer self-service. Staff mentioned that, as they process less cash than in the past; there is an emphasis on credit card readers and online processors.
• Admissions and ticketing. Staff who process tickets reflected on their desire for an easy user experience to purchase tickets ahead of entry. The current configuration of the system lags during high-traffic periods, which causes issues for customer satisfaction.
• Mobile. Staff want to explore mobile capabilities so that they can take payments away from a computer station. Additionally, staff want to encourage users to purchase admissions tickets ahead of entry into an attraction (e.g., Zoo, Mammoth Site). The ability to access the system from a tablet or mobile device is critical to the success of this project.
• General system usability. Staff across departments expressed a desire for a provider that would allow them to make changes to the system easily. RecTrac is not configured with location, department, or user permissions to make changes, though this is a desire in the future. Changes made in one department often conflict with others.
• Merchandise and inventory. The Zoo, Destination Marketing, Mammoth Site, and the Texas Ranger Hall of Fame & Museum sell merchandise to customers. Staff expressed desire for a system that would allow for better custodianship of inventory, real-time inventory reports, and less redundant reconciliation across modules (e.g., making a sale and recording available inventory). Staff currently utilize Shopify for online merchandise purchases, though staff must re-enter each Shopify purchase into RecTrac. Moving forward, the City would like to explore an integration with online POS providers to eliminate these entries.