Aqua Adventure Waterpark Ticketing and Point of Sale System

Aqua Adventure Waterpark Ticketing and Point of Sale System
- City seeks to:
• Implement a modern, cloud-based ticketing and guest management system suitable for a high-volume seasonal Waterpark.
• Streamline the purchase experience for guests, including mobile and on-site transactions.
• Improve operational efficiency across admissions, group reservations, season passes, cabana rentals, POS, and capacity tracking.
• Strengthen reporting, financial reconciliation, and integrations with City systems.
• Enhance communication tools for guests (confirmation emails, reminders, membership management, etc.).
• Introduce or expand marketing capabilities such as email/text communication.
- Ticketing, Passes & Admissions
• Season passes and memberships (creation, sale, renewal, management)
• Online and on-site ticket sales
• Access control and entry management (barcode/QR scanning, pass verification)
• Digital tickets and digital passes with Apple/Google Wallet support
• Text message ticket delivery
• Ticket, pass, and account security controls to prevent unauthorized duplication, reply, account takeover, fraudulent refunds, and misuse of digital tickets. Vendor shall describe applicable security measures,
including ticket/token security, revocation, duplicate-use detection, account recovery protections, rate limiting, bot/credential-stuffing protections, and fraud monitoring capabilities.
- Reservations and Rentals
• Cabana rentals with customizable time slots
• Field trip reservations including group management and invoicing
• Birthday party packages with flexibility to sell add-ons
• Ability to accept deposits and set up payment plans
- Point-of-Sale & Integrations
• Integration with retail and food & beverage operations
• Unified reporting across all revenue centers, with the ability to download and export financial and transaction data reconciliation. The system should support APIs or other secure data exchange methods to facilitate integration with the City’s financial system, Tyler Munis. Vendor shall describe available integration methods, data export capabilities, implementation requirements, and any associated costs.
• Hardware compatibility with existing or proposed POS terminals, tablets, scanners, printers, and payment devices
• POS System Assessment and Recommendation. Vendor shall review the City’s current POS system and hardware and identify whether the existing system can be integrated with the proposed ticketing solution or whether replacement is recommended. If a new POS system or hardware is recommended, the vendor shall provide the proposed solution, implementation requirements, and associated costs as an optional item in the proposal.
• POS endpoint and device security. Vendor shall describe security controls for POS terminals, tablets, scanners, printers, kiosks, and payment devices, including supported operating systems, patch and firmware management, device hardening, encryption, remote administration, tamper protection, end-of-life support, and responsibility for security updates. Default passwords must be changed, and shared/default administrative credentials shall be prohibited
• Secure integrations and API controls. Vendor shall describe all APIs and integrations required for implementation, including authentication methods, authorization controls, encryption, rate limiting, secret/token management, webhook security, IP restrictions where supported, and logging. Vendor shall also identify all required inbound and outbound connectivity and associated data flows.
- Customer & Marketing Tools
• Customer accounts and records with purchase history
• CRM capabilities for segmentation and guest management
• Marketing tools supporting email and text communication
• Customizable customer-facing ticketing pages that support City and Aqua Adventure branding, including logos, colors, images, and other brand elements, to provide a consistent experience when customers
access the ticketing system from the City’s website. Vendor shall identify available branding and customization and any associated costs.
• Customer data privacy and protection. Vendor shall identify the categories of personal information collected, purposes of use, retention periods, deletion processes, data-sharing practices, and subprocessors. City and customer data shall not be sold, monetized, or used for unrelated advertising profiling, or AI/model training without explicit City authorization.