Billing and Collection Services

The Vendor is required to provide third party comprehensive billing for all billable emergency services, transports, and fees provided by county fire department.
- The department currently operates 25 advanced life support transport ambulances and 22 advanced life support non-transport fire engines, 3 basic life support (BLS) ladder trucks, 1 BLS heavy rescue squad, and 1 BLS non-transport engine. (This will be ALS Oct 1, 2025).
• Provide a full-service delivery model that includes cost reporting.
• Required to comply with all applicable federal, state, and local laws, including but not limited to, health insurance portability and accountability act (HIPAA) regulations and the fair debt collection practices act.
• Provide all personnel and equipment necessary to perform the services described herein.
• Provide verification that the company and each of its relevant employees have not been excluded from participation in state or federal healthcare programs.
• Provide an online/web-based ems cost reporting system, which is utilized for data aggregation, comprehensive compliance reviews, automated edits checks and advanced reporting through documentation from other ems providers across the state of.
• Must have web based operational billing software that has the capability to interface with the current or future electronic patient care reporting software (EPCR) used by the county.
• Provide a written continuity of operations plan (coop). the plan must indicate how consultant plans to operate in the event of a disaster or similar event resulting in an interruption of the normal operating conditions of consultant‘s primary place of business providing services to county or any of the support or technical aspects of that office.
• Provide a system that ensures complete and uninterrupted flow of services via back-up systems and a data recovery related plan or system should a disaster occur.
consultant shall be responsible for ensuring its operational billing software successfully interfaces with the electronic patient care reporting software (EPCR) currently in use by the county (image trend elite).
• Shall have a secure account management/accounts receivable system (“system”).
1. The system is required to accept electronic billing data from county.
2. The system shall be user friendly and efficiently and effectively manage all aspects of a patient’s account.
3. The system shall link to the county’s online billing access.
• System shall be capable of handling various formats of protected health information (phi, as defined in HIPAA) data.
• System shall be user friendly and capable of processing and billing the county’s ambulance services quickly, securely, and efficiently.
• System shall be able to produce multilevel detail reports and well-designed summary reports based upon the county’s needs and performance goals.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: June 6, 2025