Emergency Medical Billing Services

The Vendor is required to provide emergency medical billing services for the billing and collection of ambulance fees for first and second placements.
- Billing and collections
• Responsible for providing billing, accounts receivable and delinquent account collection services for the city’s emergency medical services (EMS).
• Possess the ability to accept patient payments with as many forms of electronic payment options as possible.
• Credit card payments are a mandatory patient payment option.
• EMS billing activities and rate schedules and make recommendations to city on any rate adjustments that may be necessary.
• File initial client billings and customer insurance claims within five (5) working days from receipt of transport information.
• Ambulance billing is often gathered under urgent conditions and may be incomplete.
• Billing and collection procedure including sample bills, letters, notices, language and timelines.
• Required to collect the patient’s signature in cases where the city’s EMS personnel were unable to obtain the patient’s signature during transport.
• Authorize self-pay patients to liquidate any outstanding balance on an installment basis.
• Collection of accounts receivable, the contractor will be required to pay for all postage, computer equipment, billing software, computer supplies, envelopes, address labels, letterhead, insurance claim forms, privacy notices and all other supplies needed to collect the amount due.
• The city recognizes that under Medicaid guidelines, the city cannot pursue the Medicaid recipient for any balances remaining after Medicaid has made payment.