The vendor is required to provide EDvera Licensing and EDvera application and maintenance support services.
- Telephone and email support:
• Successful bidder must provide telephone and email support to provide technical assistance and general consultation during normal business hours defined as 8 am to 5pm central time, Monday through Friday (excluding holidays).
• Bidder to provide telephone support number and email support contact information with their bid.
- Overall maintenance and operations:
• Successful bidder must provide comprehensive maintenance and operations (M&O) to the EDvera workforce education system (WES) for both colleges and eligible training provider (ETP) to ensure high availability, reliability, and security, while proactively addressing potential issues, responding effectively to incidents, and managing updates.
- Reporting and communication:
• Successful bidder must provide clear, concise, and easily digestible monthly and quarterly performance reports, weekly and monthly incident reports, discussing key findings and recommendations with agency regularly.
5. Customizations:
• Any customizations will be billed at successful bidder’s current hourly rate.
• All changes to the EDvera application software remain the property of EDvera.
• Enhancements desired to support emerging or new technologies available in future years may be requested by agency via contract amendment.
- Contract Period/Term: 1 year
