UI and UX Design Services

The Vendor is required to provide website design services for various State agencies interested in redesigning their current websites to improve the User Interface (UI) and User Experience (UX) for their respective customers.
- The capabilities and capacity to provide website development services (as necessary), website deployment services (as necessary), and ongoing support services related to maintenance and operations.
- Design services will be scoped at time of request by the Participating Entity accordingly. At this time the target for modernization is public facing web properties and could include general websites or web applications. For the Initiation and Design phase of the website redesign, the vendor will be responsible for incorporating existing content into the design, however none of the content is migrated during the design phase. Migrating and optimizing content may be part of the optional development, deployment, and ongoing support phases if a Participating Entity chooses to leverage the awarded vendor for those services. There are some branding guidelines which must be enforced across every site, but those are enforced by the global page templates, any new global page template designs will need to abide by those same restrictions.  In general, anything between the menu and the agency footer the design is engagement specific, providing it adheres to accessibility requirements and usability best practices.
- Initiation and Design Phase
•    Project Management and Governance Plan
•    Risk and Change Management Documentation
•    Knowledge Transfer and Documentation 
•    Visioning Workshop
•    Authoring and Content Standards
•    Current State Analysis Report (if applicable)
•    User Research and Validation Findings
•    Requirements Definition and Validation Document
•    Information Architecture and UX Artifacts
•    User Interface Design Package
•    Design Phase Summary and Approval to Proceed
- Development Phase
•    Development and Deployment Plan
•    Content Creation and Migration Guidelines
•    Content Lifecycle and Optimization Guidelines
•    Search Engine Optimization (SEO) Guidelines
•    Source Code and Configuration Artifacts, including:
•    Content Creation and Migration Development
•    Document Creation and Migration Development
•    Page Creation and Migration Development
•    Navigation Development
•    Version Control Documentation
•    Coding, Deployment, and Rollback Standards and Guidelines
•    Unit Tests and Test Cases
•    User Acceptance Testing (UAT) Plan
•    Training Materials
•    Deployment Validation and Release Confirmation
- Ongoing Support Phase
•    Monthly Health Report, which shall include, at a minimum:
•    Front-End Maintenance Activities
•    Optimization Maintenance Activities
•    Quality Assurance Maintenance Activities