Web Platform Project Services

The Vendor is required to provide to obtain supplier input regarding available solutions, service models, implementation approaches, cost considerations, risks, timelines, and other factors related to the state's current on-premises Drupal-based statewide web platform (SWP).
- Current platform services
• Platform hosting
• Drupal core and module security updates
• Application version updates
• Ongoing support for features and functionality within the platform
• Ongoing accessibility updates applied regularly
• Initial onboarding: staged website build, 2-hour training session, go-live preparation and launch
• Google analytics integration under the state enterprise account
- Current platform content capabilities:
• Content types: basic page, homepage, landing page, map, events, news, photo gallery
• Content widgets: WYSIWYG text editor, accordions, videos, PeopleSoft careers feeds
• Pre-built displays for news and events items, including an events calendar
• State branded theme with configurable footer and site menu
• Responsive design
• Social media integrations (feeds, sharing)
• Custom web forms (evaluated individually, billed hourly at standard state rates) agencies are responsible for their own site content.
• Content editors do not need Drupal expertise to maintain their websites.
- Goals
• Vendor-managed hosting and platform operations: the state should have zero involvement in routine platform patching, security updates, and infrastructure management.
• Reduced maintenance burden: staff time currently consumed by Drupal core/module maintenance across 150 environments should be substantially reduced or eliminated, freeing capacity for agency enhancement requests and new feature development.
• Transparent cost model: a per-site or per-agency pricing model that enables clear cost allocation to consuming agencies.
• Maintained or improved content editor experience: agency content editors should be able to manage their sites without specialized technical expertise, as they do today.
• Accessibility compliance: the platform must support WCAG 2.1 AA compliance through built-in templates and regular accessibility updates.
• Data portability: the state must retain ownership of all content and have the ability to export data in standard formats to avoid excessive vendor lock-in.
• Enterprise governance: the ability to enforce brand standards, security policies, and feature availability across all sites from a central administrative interface.