Secure Revenue Collection and Cash Management Services

The vendor is required to provide collecting and processing revenues, replenishing cash and coin inventories, exchanging cash-handling components, and performing related services necessary to maintain ticket vending machines (TVM) operations.
- Revenue collection services
1. Collection location and frequency
• All outlined schedules are subject to change based upon customer demand
• In any week where a scheduled collection day falls on a federal or bank holiday, the vendor shall perform collection service on the remaining scheduled service day.
• One (1) collection service shall be completed during that week.
2. Fixed route revenue services
• No personnel shall handle the cash directly.
• Routinely three (3) fixed route bins are exchanged per trip.
• There may be occasions when a fourth bin will require transport.
• Armored truck personnel shall be responsible for securing the bins inside the truck.
- Secure cash handling requirements
1. Cash counting and processing services
• Physically count all cash following each collection.
• Periodic “surprise” audits by authority staff may be conducted.
• Cash processing shall include the extraction and segregation of any and all non-us denominations.
• Vehicles shall be equipped with communications systems to allow the local branch to monitor activities of the crew.
• All collections shall be transported in a fully secured manner: cash bags shall never be exposed or accessible to unauthorized individuals.