Wayfinding Services

The vendor required to provide wayfinding is absolutely critical for the customer experience at the airport.
- Options for wayfinding should cover the entire passenger journey, including but not limited to the following areas:
•    Landside – guidance for vehicular traffic, parking and public transportation.
•    Terminal – guidance for departing passengers or visitors traversing and navigating the terminal from check-in, through security, to gates. 
•    Terminal – guidance for arriving passengers or visitors navigating from arrival at gates to baggage claim, ground transportation, parking, exits, etc.
- Comprehensive review and assessment:
1. Solution capabilities
•    Digital and mobile.
•    Color and size coordination.
•    Interactive tools.
•    Accessibility.
2. Implementation
•    Implementation process – a high-level overview of typical implementation process and timeline for a large airport.
•    Maintenance and support – approach to ongoing maintenance, support.
•    Cost examples – offer preliminary pricing information or models to help estimate costs.
- General responsibilities:
•    Advise the airport authority about airport wayfinding best practices and industry trends. 
•    Assess current wayfinding strategies and solutions and make recommendations. 
•    Review and analyze program performance and make recommendations to improve wayfinding in all areas. 
•    Conduct feasibility studies. 
•    Provide management advisory services in wayfinding strategies. 
•    Prepare solicitation documents, review proposals and participate in evaluation meetings g. market research and analysis
•    Assist in developing standard operating procedures, design standards, tenant manuals, performance standards, audit and other operational materials as necessary.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: January 5, 2026