GIS Consulting Services

The Vendor is required to provide comprehensive GIS Consulting Services, including system assessment, governance and standard operating procedure (SOP) development, and ongoing managed GIS administration.
- The District operates ArcGIS Online as its primary GIS platform and uses OpenGov (Cartegraph) as its enterprise asset management system.
- The District is currently undergoing a consultant transition following the retirement of its long-standing GIS provider.
- The GIS environment has evolved over many years and contains institutional knowledge, legacy schema decisions, and system integrations that have not been fully documented.
- The District does not maintain dedicated internal GIS staff and therefore relies on an external consultant for system administration, data governance, and ongoing technical support.
- Current GIS and asset management environment includes:
• Primary GIS Platform: ESRI ArcGIS Online (cloud-hosted, ArcGIS Online Organization)
• Asset Management System: OpenGov / Cartegraph (integrated with ArcGIS Online)
• Field Data Collection: ESRI Field Maps,
• Infrastructure Scope: Roads, stormwater, water distribution, sewer collection, streetlights, signage, and associated public works assets
• Staff GIS Capability: No dedicated internal GIS staff; District relies on consultant support.
- Several operational challenges that the selected consultant will be expected to address:
• Unreliable synchronization between ArcGIS Online and OpenGov (Cartegraph), including schema mismatches and attribute validation conflicts
• Data quality issues including incomplete records, duplicate features, and inconsistencies with as-built information
• Absence of formal data governance policies, QA/QC workflows, and documented standard operating procedures
• Field data collection processes not fully aligned with system requirements, propagating errors through GIS and asset management systems
• Undocumented system architecture, workflows, and integrations resulting from long-term institutional reliance on a single provider
• Lack of defined system-of-record rules for geometry, attributes, and asset updates across platforms
- System Assessment & Stabilization
• Systems Diagram: Document ArcGIS Online architecture, service endpoints, licensing, user configuration, and administrative roles
• Layer & Data Inventory: Complete catalog of hosted layers, feature services, web maps, and applications with metadata and ownership documentation
• OpenGov / Cartegraph Configuration Review: Evaluation of asset hierarchies, data models, synchronization workflows, and integration points
• Integration Audit Report: Diagnosis of ArcGIS-to-OpenGov synchronization failures including schema mismatches, domain conflicts, and attribute validation errors; includes prioritized remediation register
• Data Quality Assessment: QA/QC analysis of attribute completeness, topology, spatial integrity, and unique identifier (UID) readiness across critical asset layers
• Risk Assessment & Gap Analysis: Identification of licensing gaps, security risks, backup/recovery deficiencies, and governance deficiencies
• Written Findings & Recommendations Report: Comprehensive report summarizing all findings, prioritized corrective actions, staffing recommendations, and ROM cost ranges for Phases two and three
- Governance & SOP Development
• GIS Governance Framework: Tiered governance model defining roles (Executive Sponsor, Data Stewards, System Administrators), responsibilities, decision-making processes, and change control procedures
• Standard Operating Procedures (SOPs): Written procedures covering data creation and editing, attribute standards, schema change management, user roles and permissions, version control, and publication workflows
• QA/QC Validation Workflows: Standardized data validation procedures with automated scripts/runbooks where applicable; includes before-and-after quality metrics
• Integration Management Procedures: Documented processes for managing ArcGIS-toOpenGov synchronization, monitoring integration health, and resolving synchronization failures; shall include a proactive Integration Health Monitoring Runbook defining a scheduled check cadence (at minimum monthly), specific indicators to evaluate (sync logs, schema alignment, domain conflicts, attribute validation errors), and step-by-step remediation procedures for common failure modes
• Backup & Disaster Recovery Procedures: Documented backup schedules, recovery strategies, and rollback procedures for hosted data, services, and configurations
• Schema & Unique Identifier Standards: Standardized geodatabase schema, naming conventions, domain definitions, and UID rules aligned with Cartegraph import requirements
• Staff Training Materials: Role-based training documentation and recorded training sessions; includes train-the-trainer materials to support knowledge transfer