Enhanced Communication Services

The Vendor is required to provide to ensure there is access to routine and ongoing communication between service recipients receiving residential habilitation services through the Division, their support staff, and housemates.
- Provide facilitated communication opportunities for deaf service recipients that receive residential habilitation services through department with their housemates and their staff, as well as education to direct support professionals (DSP’S) that are supporting deaf service recipients about deaf culture and functional ASL vocabulary in order to better meet the needs of the service recipients they are supporting.
- The Division wants to ensure there is access to routine and ongoing communication between service recipients receiving residential habilitation services through the division, their support staff, and housemates.
- These visits will occur at a rate of up to three homes per day, twice per week, with a target of reaching 5–6 homes weekly, for up to 8 hours per day.
- If a service recipient is unavailable at a scheduled home on the pre-determined route— due to a scheduling conflict such as a medical appointment, day program, or other engagement—the vendor will proceed to the next home on the route.
- Services will be provided in all three counties. 
- The vendor will design travel routes to ensure maximum efficiency when traveling to, from, and between the homes of identified service recipients.
- offer 20-minute training and educational sessions for residential support staff, aiming to schedule these between shifts to maximize staff participation.
- Sessions may be conducted in person or virtually, depending on operational needs and staff availability.
- Ensure that all staff have completed the required background checks and are fluent in American Sign Language (ASL), with preference given to individuals who have direct experience working with division service recipients.
- Provide regular reports to the division, highlighting areas of progress as well as any concerns identified or reported by service recipients that may require intervention or investigation.
- This includes issues related to:
•    Health,
•    Welfare,
•    Safety, or
•    Recurring barriers that hinder service recipients from fully accessing these services.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: September 19, 2025