Strategic Planning Consulting Services

The Vendor is required to provide to develop and implement a comprehensive strategic plan for Fiscal Years 2027–2032 that incorporates thorough research, employee and stakeholder engagement, and data-driven analytical insights.
- This effort will guide the organization in revisiting its mission, vision, and values, while enhancing utility performance, addressing regulatory challenges, promoting customer satisfaction, and maintaining financial resiliency over the next five (5) years.
- The desired solution will clearly define future goals, support strategic progress across all levels of the organization, enhance decision making, guide investment priorities, and motivate employees to embrace change.
- Provide an approach that enables a focused assessment of utility services, establishes an achievable and measurable path forward, includes a related implementation roadmap, and incorporates tailored communications.
- The strategic planning process shall address the following key focus areas:
•    Engaging stakeholders to build consensus around the strategic plan
•    Delivering a well-developed strategic plan designed to remain flexible throughout the process and approved by senior leadership
•    Reevaluating existing key priorities and exploring new ones to effectively achieve organizational objectives
•    Developing a comprehensive rollout and communication strategy
•    Creating implementation plans that encompass the current state assessment, defined action steps, and anticipated outcomes
•    Establish performance metrics aligned with strategic objectives and corresponding actions
•    Preparing written reports as necessary, including a draft strategic plan and a final strategic plan for agency review and approval
•    Conducting a post-implementation review to assess effectiveness and inform future planning.
- Firm shall evaluate organizational staffing, governance, funding, and budget to make strategic recommendations.
- Firm shall develop and design a customized online survey tool to facilitate collection of data, if necessary.
- Firm shall provide project management and related expertise to ensure timely and effective execution.
- Lead an executive review of current mission, vision, and values and facilitate development of consensus around any proposed changes.

- Contract Period/Term: 6 years