Inmate Communications Consulting and Management and Validation Services

The Vendor is required to provide comprehensive inmate communications consulting, management, and oversight, reconciliation, and implementation support services.
- Assist department Probation with planning, procurement, implementation, and day-to-day management of inmate communications technologies and related systems.
- Requires ongoing expert support to ensure effective procurement, compliance oversight, accurate billing, system reliability, technological advancement, and alignment with regulatory requirements.
- Implementation, Transition, and Technology Deployment
1. Project Management and Coordination
•    Coordinate all installation and transition activities.
•    Develop, manage, and track the implementation project plan and timeline.
•    Facilitate weekly implementation briefings with department Probation and the awarded vendor.
•    Maintain and update an open-items log until all tasks are fully resolved.
2. System Deployments
•    Support the deployment of the inmate telephone system (ITS).
•    Support the deployment of inmate tablets, including hardware, applications, and interfaces.
•    Coordinate user application and interface provisioning for staff and system administrators.
3. Facility Support
•    Assist with vendor access, scheduling, and readiness assessments.
•    Monitor installation quality, adherence to scope, and vendor contractual compliance during deployment.
- Ongoing Daily Management, Oversight, and Reconciliation
1. Operational Management Support
•    Serve as a single point of contact for all inmate communications operational issues.
•    Coordinate equipment repairs, troubleshoot system outages, and support call completion issues.
•    Assist with attorney verification processes.
•    Facilitate facility user account creation and management.
•    Research and resolve inmate communications inquiries.
2. Contract Compliance Monitoring
•    Monitor vendor performance and ensure adherence to contractual obligations.
•    Identify non-compliance concerns and provide recommendations for corrective action.
3. Data Verification, Validation and Reconciliation
•    Reconcile daily and monthly inmate communications data.
•    Validate invoice accuracy and identify billing discrepancies, mathematical errors, and cost variances.
•    Provide monthly customized reporting summarizing trends, anomalies, and findings.
•    Present inconsistencies with recommended corrective actions.
4. Regulatory Monitoring and Advisory
•    Continuously monitor system, and other relevant regulatory developments.
•    Advise department Probation on compliance requirements and industry trends.
•    Provide analysis identifying opportunities for service enhancements or operational efficiencies. 

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 5, 2026