Ticket Processing, Sales and Distribution Services

The Vendor is required to provide a full-service ticket sales and distribution company who will act as an “agent” for the sale, processing, and distribution of tickets available to the public via the Office.
- The applicant shall have the ability to implement and maintain a fully automated ticketing system for the dell music center box office that can handle both online and on-site sales.
- This system must be able to provide a computerized ticketing system & equipment consisting of computers, printers, scanners and all necessary peripherals and supply stock.
- Applicant will be responsible for maintaining reports of financial transactions.
- Provider may propose marketing and promotional opportunities to enhance ticket sales, subject to City approval. All promotional activities must align with City branding and community engagement standards.
- Primary Tasks
•    Ticketing System Operations
•    Install and maintain automated ticketing software and hardware (computers, printers, scanners).
•    Ensure scanners are functional and capable of reading multiple ticket formats.
•    Provide ongoing technical support and troubleshooting.
•    Financial Management
•    Collect ticket face-value, convenience fees, and handling charges.
•    Establish and enforce policies for cash, credit, and digital payments.
•    Maintain a clear refund policy and process refunds as required.
•    Remit settlements to the City after deducting authorized charges.
•    Provide on-site support during events (weekly concerts).
•    Manage supply stock (ticket paper, wristbands, printer ink).
•    Ensure compliance with municipal financial and consumer protection regulations.
- Legal Requirements
•    Applicants must comply with all applicable local ordinances, state laws, and federal regulations governing ticketing, financial transactions, consumer protection, and employment practices.
•    Applicants must maintain all required licenses, permits, and certifications necessary to operate ticketing and box office services.
•    Applicants must adhere to non-discrimination and equal opportunity employment laws in staffing and service delivery.
- Data and Technology Requirements
•    Applicants must provide and maintain computer hardware, ticketing software, printers, and scanners necessary for automated ticketing.
•    Systems must support email and internet connectivity for communication and reporting.
•    Applicants must implement processes for customer satisfaction assessment (e.g., surveys, feedback forms).
•    Applicants must conduct program evaluation to measure efficiency and effectiveness of ticketing operations.
•    Accurate records and data collection/reporting must be maintained, including ticket sales, refunds, and financial settlements.
- Financial and Compliance Requirements
•    Applicants must comply with City insurance requirements or any additional requirements specified by Risk Management.
•    Applicants must establish financial control procedures to ensure secure handling of funds, daily reconciliation, and fraud prevention.
•    Real-time financial status reports must be made available to the City, detailing ticket sales, fees collected, refunds processed, and settlements.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: February 12, 2026