Integrated Creative and Marketing Services

The Vendor is required to provide  to establish contracts with one or more suppliers capable of delivering specialized marketing, communications, creative, and digital services that support agency strategic objectives, including student recruitment, enrollment growth, brand development, digital experience enhancement, and stakeholder engagement.
- The solution must integrate with agency ERP and include robust security, role-based access, dedicated account management, training, and ongoing support.
- Data Ingestion and Management
•    Multi-Channel Ingestion: Support for EDI, API, CSV, XML, and OCR (for paper/PDF bills)
•    Historical Migration: Import and normalization of at least 36 months of historical data
•    Automated Validation: Real-time error handling during data ingestion to identify missing or corrupt data files.
•    Centralized Database: A secure, cloud-based repository for all utility metadata and billing records
•    ERP Integration: Secure synchronization with existing ERP systems for auto-matching invoices with consumption data and facilitating seamless payment workflows.
- Bill Validation and Audit
•    Bill Verification: Automated cross-referencing of billed rates against approved utility contracts.
•    Meter Accuracy: Validation of meter readings, consumption units, multipliers, and billing periods.
•    Error Identification: Detection of rate misapplication, double billing, estimation errors, and tax discrepancies.
•    Dispute Support: Provision of detailed documentation and workflow tracking to support utility disputes and credit recovery.
- Anomaly Detection and Real-Time Alerts
•    Threshold-Based Alerts: Automated notifications based on percentage, dollar, or consumption spikes.
•    Leak & Demand Detection: Specialized alerts for water/sewer leaks and electrical power factor or demand spikes.
•    Real-Time Monitoring: Capability for continuous usage tracking of electricity, gas, and water.
•    Predictive Analytics: Use of AI for outlier detection and consumption modeling.
- Dashboards, Analytics and Reporting
•    Hierarchical Views: Dashboards providing campus-level, system-wide, and individual meter snapshots.
•    Trend Analysis: Year-over-Year (YoY) and seasonal trend reporting with weather normalization.
•    Executive Summaries: High-level reporting for leadership, including cost avoidance and budget performance.
•    Export Capabilities: On-demand and scheduled exports in Excel, PDF, and CSV formats.
- Support, Training and Account Management
•    Forecasting Tools: Projections based on historical trends and environmental variables.
•    Interval Data Analysis: Support for 15/30/60-minute interval data to identify peak demand and load profiles.
•    Time-of-Use (TOU) Analysis: Evaluation of usage patterns against peak/off-peak rate structures.
- Integration and Implementation
•    Structured Onboarding: Clear timeline with milestones for installation, configuration, and data migration.
•    Dedicated Management: Provision of a designated account manager and a clear escalation process.
•    Staff Training: Comprehensive training for internal staff on dashboards, reporting, and administrative controls.
•    Ongoing Support: Minimum monthly review cadence and technical operation support.