The vendor is required to provide to take advantage of the newest technology and harness efficiencies by reviewing business processes and implementing technology to enhance existing business processes performed by city departments.
- Processes and implementing technology to enhance existing business processes performed by city departments.
- The city is planning to replace its current software systems environment with a new system or combination of software systems, and to adopt systems functionality to support core processes.
- Key objectives and outcomes:
• Enhance operational effectiveness with an online portal by making more timely, accurate, and complete information available to citizens, contractors, business owners, and city personnel.
• The city has a need for validation capabilities to maintain a single source of truth, limit errors, and increase staff confidence in the accuracy of the system data.
• Enhance workflows to support increased automation and operational efficiencies by streamlining business processes across city departments.
• Increase productivity by eliminating redundancy and unnecessary and manual tasks.
- Primary challenges in the current environment
• The city lacks an online public portal and uses paper as the source of truth for most application types.
• Plan review processes are not consistent and result in multiple versions of plans across city departments.
• Resulting from a reliance on paper processes, applicants often submit corrections to a single department and do not provide new copies to all departments involved in the review processes.
• The use of many disparate systems to support permitting, licensing, inspections, and plan review prevents efficiency in workflows and increases staff workload.
• City staff use existing system mobile functionality in a limited capacity, the system does not meet business needs in the field.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: April 30, 2025