Background Investigation Services

The Vendor is required to provide comprehensive background investigation services for pre-employment of sworn and non-sworn personnel.
- Performance objectives for pre-employment background investigators
1. Ensuring accuracy and thoroughness:
•    Conducting complete, fact-based investigations that meet both the agency and legal standards.
•    Verifying all required elements (e.g., identity, employment history, education, criminal records, references, licenses, and other suitability factors).
•    Maintaining compliance with federal, state, and local laws governing pre-employment background checks
2. Meeting timelines
•    Completing investigations within the agency’s established timelines (e.g., within 60 days - depending on case complexity).
•    Providing interim updates when delays occur (e.g., unresponsive references, sealed records).
3. Professionalism and ethical conduct
•    Maintaining confidentiality of applicant information. 
•    Conducting interviews respectfully and impartially. 
•    Avoiding conflicts of interest and maintaining investigative neutrality.
4. Documentation quality
•    Producing clear, well-written reports that summarize findings objectively. 
•    Ensuring reports meet agency formatting and evidentiary standards. 
•    Maintaining organized case files with supporting documentation.
5. Continuous improvement
•    Staying current on investigative best practices and evolving methodologies. 
•    Participating in ongoing training and quality assurance reviews.
- Required duties by pre-employment background investigators
1. Comprehensive background investigations
•    Employment verification (all employers within required timeframe).
•    Conducting education and credential verification. 
•    Criminal history checks (local, state, federal). 
•    Civil court checks (e.g., restraining orders, lawsuits).
•    Driving record checks. 
•    Credit history (when job-relevant and legally permissible). 
•    Social media and open-source intelligence (OSINT) screening.
2. Field investigative work
•    Applicants
•    Employers
•    Coworkers
•    Neighbors
•    Personal references
3. Report writing and case file assembly
•    Detailed narrative reports summarizing findings. 
•    Documentation of discrepancies, red flags, and unresolved issues. 
•    Submission of complete case files for adjudication.
4. Records research and retrieval
•    Court record retrieval 
•    Law enforcement contact checks. 
•    Military service verification if applicable
•    Professional license verification.