Promise Personal Care Services

The vendor required to provide personal care services to individuals within the state of enrolled in the promoting optimal mental health for individuals through supports and empowerment (PROMISE) program.
- Community-based behavioral health system to better serve individuals with severe and persistent mental illness (SPMI) and significant substance use disorders (suds), state has used options available through its Medicaid program to create PROMISE.
- PROMISE offers an array of home- and community-based services (HCBS) that are person-centered, recovery-oriented, and aimed at supporting the beneficiary in the community.  
- PROMISE is intended to be individualized to meet each beneficiary’s needs and goals.  
- Recovery-oriented services are delivered pursuant to a written person-centered plan of care, called a recovery plan, that is developed through a process led by the beneficiary.
- PROMISE services can be offered in community-based settings (e.g., beneficiaries’ own homes), as well as residential, employment and day settings to help beneficiaries live in the most integrated setting possible. 
- All residential services must have home-like characteristics and may not be institutional in nature.  
- Beneficiaries receiving other Medicaid services, PROMISE provides strong links between systems to ensure a comprehensive and coordinated approach to services. 
- Personal care services to adults with severe and persistent mental health issues and co-occurring substance use issues throughout the state.  

- Contract Period/Term: 3 years
- Mandatory Pre-Bid Meeting Date: January 26, 2026
- Questions/Inquires Deadline: January 16, 2026