Employee Assistance Program Administration

The Vendor is required to provide Employee Assistance Program (EAP) Administration to eligible employees and their dependents.
- Objectives:
o    To provide employees with a quality, affordable benefits program responsive to the diverse needs of employees;
o    To ensure costs are managed effectively by taking advantage of cost and utilization management opportunities available in the marketplace while increasing quality;
o    To responsibly utilize governmental dollars.
- Services of the Consultant may include, but are not limited to, assisting the employer in the analysis of existing benefit designs and funding arrangements; strategic planning of alternative programs; preparation of health and prescription drug insurance program specifications and criteria; the analysis and evaluation of proposal responses; and preparation of final reports and recommendations
- Provide a comprehensive, confidential Employee Assistance Program (EAP) designed to support the emotional, mental, financial, social, and overall well-being of employees and eligible dependents.
- The program must reflect modern EAP best practices, including 24/7 availability, multichannel access, and a robust digital experience.
- Deliver confidential clinical assessment and short-term counseling services using evidence-based, trauma-informed practices. Services must be accessible through in-person sessions, secure video, telephonic counseling, and digital or asynchronous modalities, as appropriate to member needs.
- The EAP must include a secure digital platform and mobile application that provide on-demand access to counseling, self-guided wellbeing tools, educational resources, and care navigation. Platforms must be HIPAA-compliant and support secure messaging, video counseling, and personalized content delivery.
- WorkLife and Daily Living Support - The Vendor shall provide comprehensive WorkLife services, including dependent care navigation, legal and financial consultations, caregiver support resources, and digital tools that assist employees with everyday life challenges.
- Critical Incident Response - The Vendor shall maintain the capability to deliver rapid-response critical incident services, including virtual and onsite support, group debriefings, psychological first aid, and follow-up services. Services must be available 24/7 and supported by clearly defined response protocols.
- Manager and Organizational Support - The Vendor shall offer management consultation services to support supervisors with employee performance concerns, workplace behavioral issues, and crisis situations. Training, webinars, and organizational trend analysis shall be provided to support workforce wellbeing.
- Program Administration and Implementation - The Vendor shall provide dedicated account management, a structured implementation plan, ongoing communications support, eligibility file management, and customer service for both employees and employer stakeholders.
- Confidentiality, Compliance, and Data Security - The Vendor must comply with all applicable federal and state regulations, including HIPAA. All systems must ensure secure handling of protected health information, with clear data governance, encryption standards, and audit-ready security controls.
- Commit to defined service-level standards, including access-to-care timelines, digital platform uptime, call response metrics, and reporting accuracy. Performance guarantees and remedies for non-compliance must be clearly documented.