Managed Service

The Vendor is required to provide to managed service provider (MSP) acquire services of a reputable and proven supplier with a demonstrated ability to be a managed service provider for placement and management of university medical agency traveling staff, hereafter MSP.
- Requirement:
• Act as a staffing managed service provider (MSP) and be solely responsible for sourcing, vetting, onboarding, managing, and supporting all traveling healthcare staff.
• Supplier shall not replace, supersede, or manage existing university contracts; however, supplier shall coordinate staffing needs independently and assume full operational accountability for all temporary staff placements.
• Ensure all activities comply with university policies, procedures, and audit expectations, including timekeeping validation and billing accuracy.
• Oversee all process steps related to placement of agency travel staff, including but not limited to:
o Sourcing
o Obtaining necessary documentation
o Credentialing
o Onboarding
o Scheduling training
o Managing staff performance and removing staff as necessary
• Support and relationship management for agency staff.
• Ongoing review of the university's current agency staff to anticipate and address staffing needs.
• Provide strategies that would be used to decrease use of agency staff in fiscal year 2028 (July 1, 2027 through June 30, 2028) and beyond.
• Review agency staff billing to ensure accuracy.
• Track agency staff timecards and ensure accuracy.
• Supplier will not manage any existing university contracts.
• University will agency agreements on a mutually agreeable timeline to facilitate a smooth transition.
• Solely responsible for managing all traveling staff needs unless otherwise agreed to by the parties
• Awarded supplier will be required to participate in meetings with university nurse managers and leadership to ensure a complete and accurate understanding of current operations, needs and expectations.
• Use this learned knowledge to complete interviews with candidates on their own and not require the inclusion of university staff.
• Required to provide change management services.
• Arrange quarterly business reviews (QBRS) with the university department and facilitate removal and replacement protocols for under-performance.
• Oversee invoice audit and reconciliation and prevent unauthorized hours and “time creep”.
• Reserves the right to audit supplier pricing models, margins, and subcontractor rates
• Agrees to not actively recruit and hire existing and permanent UI health care employees.
• The university reserves the right to hire temporary staff as designated within this agreement without placement/finder/conversion fees.
• It is required awarded supplier is accredited by the joint commission.