Demand Responsive Transit Software

The Vendor is required to provide an out-of-the-box, on-demand transit solution that meets the minimum solution requirements set out below and provides all of the software applications, hardware, functionality and features that are proposed, described and demonstrated by the supplier and accepted by the county.
- The supplier will also provide:
• A detailed project plan with key milestones and deliverables;
• Identification of key project risks and mitigation strategies;
• A go-live strategy to support the proposed solution;
• Training materials;
• Timely project status update reports;
• A support process or portal for issue resolution and escalation; and
• On-going software maintenance and support.
- The comprehensive demand responsive transit solution:
• Core software platform:
i. Delivery and ongoing support of a comprehensive, cloud-based software platform specifically designed for both conventional and specialized demand-responsive transit operations, encompassing all core functionalities as outlined in the requirements.
• Mobile and browser-based applications:
i. Rider-facing mobile application and web-based browser for trip booking, real-time tracking, and customer support.
ii. Operator mobile application, capable of operating on an iOS operating system shall provide the following functionalities:
1. Information about current and future customers, including their pick-up location and mobility limitation requests and requirements;
2. A preview of the manifest, including scheduled recovery periods; and
3. Driving directions.
• Dispatching and scheduling system:
i. Real-time dispatching module for efficient trip assignment and route optimization.
ii. Advanced scheduling algorithms to optimize vehicle utilization and minimize wait times.
iii. The system shall allow dispatchers to, at their discretion, modify recovery periods as required, extend or reduce shift durations, cancel shifts, and re-allocate ride requests as required.
iv. Integration with existing transit planning and scheduling tools.
• Data management, reporting & analytics:
i. Secure data storage and management capabilities.
ii. Robust reporting and analytics dashboards for performance monitoring, ridership analysis, and service planning.
• The solution shall provide accurate operating and performance reporting metrics, including, but not limited to, the following:
1. Total number of trips requested;
2. Total number of trips accommodated (ridership);
3. Total number of 'no-shows';
4. Total number of transfers (trips connecting to a fixed-route);
5. Passenger hours and average time spent on-board;
6. Total number of missed trips (trips reported that they cannot be accommodated up to half hour before or after the pickup time requested);
7. Total number of vehicle no-shows;
8. Schedule adherence; and
9. Origin and destination data.
10. Revenue kilometers;
11. Deadhead kilometers;
12. Total vehicle kilometers travelled;
13. Revenue kilometers and deadhead kilometers expressed as a percentage of total vehicle kilometers travelled;
14. Platform hours;
15. Revenue reports; and
16. Expense (cost) reports.
iii. Data export capabilities for integration with other county systems, such as PowerBI.
- Implementation and Support:
• Project management plan:
i. A detailed project plan outlining project phases, timelines, milestones, and key resource allocation.
• Implementation and go-live support:
i. Comprehensive system implementation, including data migration, system integration, and user training.
ii. Go-live support and assistance, including on-site support and troubleshooting.
iii. Post-implementation support and system stabilization.
• Training and documentation:
i. Comprehensive user training programs for all various users (dispatchers, operators, administrators, planners/schedulers, supervisors).
• The training program shall include:
1. In-depth instruction on all system functionalities;
2. Guided practice in using the system and its various modules;
3. Techniques for effective knowledge transfer and training delivery; and
4. Development of customized training materials for county staff.
ii. User manuals, training materials, and online self-help resources.
• On-going technical support and maintenance, including but not limited to:
i. Technical phone support or online support portal.
ii. The solution shall provide ongoing support for the county to address issues or concerns as they arise; support shall include a designated contact person available 24/7 and at least one or more of the following:
1. An online support system,
2. A direct hotline,
3. The ability to respond within a defined time frame based on the severity of the issue.
iii. Remote troubleshooting and diagnostics.
iv. Regular software and mapping updates, and security patches.
v. Proactive system monitoring and maintenance.
- Ongoing Maintenance and Enhancement:
• Software Maintenance:
i. Ongoing maintenance and support of the software platform, including bug fixes, security updates, and performance enhancements.
• Software Upgrades:
i. Regular software upgrades and enhancements to incorporate new features, improve functionality, and address evolving industry standards.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: March 18, 2025