Point of Sale System for Electronic Ticketing Services and Concessions Sales System

The vendor is required to provide for a cloud-based point of sales (POS) system to be used for electronic ticketing services and concessions sales.
- Aps desires that the provider will be able to accomplish but not limited to the following features:
• Online ticket sales. 
• Ability to purchase tickets with mobile device. 
• Provide landing page for online ticket sales. 
• Ability to send update emails to customer through ticketing system (not via aps). 
• Ability to use e-ticketing. 
• Ability to use mobile ticket scanning. 
• Ability to notify ticket holder in the event of a cancellation (act of God, local emergency etc.). 
• Ability to refund ticket holder in the event of cancellation. 
• Process payment, accepting various electronic, and card payment your POS (example Mastercard, visa, discover, American Express, apple pay, google pay). 
• Customer receives a purchase confirmation email – customizable (not via aps). 
• Customer support line to address patron questions and or concerns about tickets. 
• Ability for patron to look up orders. 
• Manage and track sales with real time reporting and analytics from any device and 
• Ability to safely and securely deposit electronic ticket sales into aps banking account. 
• Aps want the vendor to process the payment and issue the payout. 
• Equipment (point of sale systems) is needed on-site. 
• Aps does not offer any cash sale options. 
• Tickets are scanned on-site. 
• Aps currently uses Samsung cell-phones that are inactive, but have an app that allows us to scan tickets when connected to the internet. 
• Aps currently uses 42 scanners, POS systems and card readers. 
• Aps will need 50 devices since we will be expanding to concession sales. 
• Aps cannot guarantee the current equipment will be usable by awarded vendor. 
• Approximately 250 tickets are given free each year. 
• Approximately 225,000 individual game tickets and approximately 2,500 season/game pass package tickets. 
• This does not guarantee future sales.
- Ticketing system capabilities
1. System:
• Provide an overview of your current system’s ticketing architecture.
• Systems mechanisms are in place to detect and protect client and personal confidential information, commercial misuse, and hacking. please include information regarding vulnerability assessment and standards compliance
• System’s backup, data and hardware redundancy, data security, backup and recovery.
2. ticketing:
• The system’s integration between ticketing, fundraising, e -commerce, marketing, and customer relationship management.
• Explain how the system support the sale of non -ticket items such as concessions (food, drinks at a minimum)
• The system’s access control (ticket scanning) system.
• The payment methods applicable within the system.
3. Ecommerce:
• Systems capability to support an integrated, real time, branded, large scale e-commerce site tied to sales and customer service management.
4. Marketing & distribution:
• The ticketing solution can create brand awareness for aps.
a. Customer relationship management (CRM):
• The CRM tools that are inherent to your system. 
• The system allows for customizable alerts or prompts so ticketing staff is notified whether a customer is a board member, parents, student, staff etc.
5. Service and support:
• Customer support structure – number of support staff, hours of operation, and process for prioritizing problems and issues
• Provide complete details on client support, service and client management including standards for all sales channels and 24x7x365 support.
- Contract Period/Term: 4 years
- Questions/Inquires Deadline: June 17, 2025