Standard Operating Procedure Software

The vendor is required to provide that produces standard operating procedures, tutorials and training material.
- The software automatically creates standard operating procedures with screen shots and text from any digital process. 
- Automatic capture, unlimited guide creation, on-screen walkthroughs, in-context guide access.
•    Capture web and desktop processes, offers browser extensions specifically for google chrome and microsoft edge, create pages
•    Edit text and steps, custom branding, customizable screenshots and annotations, version history: custom branding. 
•    Sensitive data redaction: manual redaction, assisted redaction. 
•    Security and privacy: secure hosting, user group management, data encryption, infrastructure hosted in country, single-sign on authentication with option for two-factor authentication, workplace level roles for license usage. 
•    Minimal data collection, no keylogging or screen tracking outside of guide generation, and audit logs.
•    Support: customer support including self-serve resources, email support, live chat (in app), feature request and feedback channels. support shall be available during business hours 9am – 5pm Atlantic time.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: August 08, 2025