Learning Management System

The Vendor is required to provide education, outreach, and training to internal staff, certified brokers, certified application counselors, and issuer affiliated Application Counselors and call center representatives through a Learning Management System (LMS).
- Developed an online shopping and enrollment experience for state residents and small businesses, as well as an extensive marketing and communication infrastructure, to raise awareness of health insurance options and facilitate consumer enrollment into healthcare coverage.
- The Exchange currently supports as many as 2,000 active Exchange and non-Exchange users through the LMS for certification, compliance, and annual training.
- The Exchange is exploring modern LMS solutions to enhance usability, reporting, and integration capabilities.
- The current Learning Management System (LMS) is used primarily by the Exchange’s training department to administer classroom trainings as well as annual online certification curricula and exams.
- The peak usage of the current LMS occurs between August and October of each year; however, the Learning Management System is utilized throughout a calendar year.
- An available LMS solution must have an intuitive and well-organized user interface, which must deliver a positive user experience for LMS administrators and learner end-users alike.
- The configuration of the LMS should be aimed at satisfying the unique business needs and challenges of the Exchange.
- Highly responsive and accessible technical support for LMS administrators is expected.
- Robust and accessible out-of-the-box LMS administrator and learner training tools and instruction guides are required to assist with simplifying system navigation and providing an overall enjoyable user experience.
- Provide information addressing the following areas:
• System capabilities – describe your LMS functionality including course management, user management, reporting, certification tracking, and integration with third-party systems.
• User experience – discuss customization options, accessibility features, and mobile usability.
• Implementation and migration – outline implementation timelines, data migration processes, and onboarding support.
• Technical support – describe customer support models, service levels, and availability.
• Security and compliance – provide details on cybersecurity protocols, data encryption, and compliance with federal and state privacy requirements.
• Cost estimate – provide a high-level, non-binding pricing estimate for licensing, implementation, and ongoing technical support. The estimate should reflect any discounted rates available to government, non-commercial or not-for-profit entities. Respondents should refer to the chart below when preparing their estimate and include any additional costs that may be necessary for implementation and to meet the exchange’s requirements.