Veteran Benefits Claims Management System

The Vendor is required to provide veteran benefits claims management system for include:
- General
• Web based so data is accessible to credentialed users from any computer with internet access.
• Data encrypted during transit and at rest to comply with federal and state security policies.
• Entail functionality that will allow for direct, electronic submission of forms and documents to government agency applications for VA, VBMS, state department, etc.
• Able to accessible to both state of state users as well as 3rd party users.
- Search feature
• Allow users to conduct searches.
• Users must be able to search for veterans records based on the following criteria: last name, first name, SSN (social security number), VA claim number
• The autocomplete and auto suggest search function.
• The type-as-you-go function.
• Type-as-you-go should auto-complete with the most relevant search results based on the partial string the user has typed and show the search dropdown with relevant results.
• Display an information message when there are no search results.
- Veteran records
• Add new veteran records to the system
• Edit existing veteran records in the system
• Track the lifecycle of veteran records with the date on which records are created, edited, and who made edits.
• Veteran last name and SSN will be required to add a new veteran record.
• Contain functionality that will prevent the creation of duplicate records (ex. warning users that a record with the same SSN already exists and preventing creation of multiple records with duplicate SSNs)
• Dependent records to be created a 'child records' of the veteran record
• Enable the user to gain quick access to basic information within the veteran record such as: name, SSN, birthdate, VA claim no., contact information, status, etc.
• The user to navigate to in-depth information related to the veteran intuitively.
• Store and provide users access to veteran details that include but are not limited to: demographic information, living and deceased, associated service officer, photo, etc.
• Store and provide users access to veteran death and burial information
• Allow user to add assignment to records based on power of attorney and office location
• Enable users to add a photo to a veteran and dependent record within the system.
• Support the import of legacy data, including veteran profiles, case records, claims history, notes, tasks, appointments, users, offices, documents, metadata, and available submission identifiers.
• Documented migration plan, data mapping workbook, validation process, exception reporting, and post-migration reconciliation report.
- Payments
• The tracking of payments made to veteran and dependent.
• Entail functionality that allows the user to enter past payments retroactively for documentation and record keeping.
• Enable the user to manage information surrounding the award of a payment as is found on the VA's payment screen.
• This includes the following: current rating, amount, payment frequency, current and retroactive status, notes, etc.
• Users to add new payment records and edit existing payment records in the system.