User Experience Design Consultant Services

The Vendor is required to provide user experience design consultation for long-term care services program.
- Specialized expertise in digital user experience design and demonstrated understanding of the needs of individuals seeking, accessing, or planning for long-term care services and supports
- Planning and discovery
• Benefits portability design: by state law, division will be required to make benefits to state (current or former) to who meet the eligibility criteria for cares and wish to consume benefits outside state starting July 1, 2030.
• This likely includes national and international availability.
• Integration of artificial intelligence tools to support division efforts in pursuit of the no wrong door (NWD) approach to supporting clients and customers of its programs.
• These tools likely include enhancements to the provider search system to improve data quality and an AI agent to provide additional support to individuals as they enter the long-term care delivery system.
• Additional enhancements of existing cares systems and digital properties (e.g. Website, provider search tool, benefits calculator) to improve the user experience as the program evolves and the division learns more about our customers’ needs in this new program.
- Project plan execution
• User journey mapping - centers the experience on how a user persona engages with your product’s functionality and interface.
• It reveals opportunities to improve usability and optimize specific flows.
• Web site or software application wire frame design - basic blueprints that help teams align on requirements, keeping UX design conversations focused and constructive.
• Wireframes show the design team and stakeholders the bare-bones outlines of essential webpages, components, and features, including:
o Screen layouts
o Navigation bars
o Components of UX and UI design
o Interactive elements
• User testing of design mock-ups and live software – a tool and process to gather feedback from current or potential future users on the quality of the design and if it is likely to result in the desired outcome.
• User interviews and research - a qualitative research method where product teams or UX researchers have guided, one-on-one conversations with actual or prospective users.
• Uncover the "why" behind user behaviors, revealing their pain points, motivations, and expectations.
• Usability testing - a research method where real users interact with a digital product to evaluate its ease of use, intuitiveness, and overall efficiency.
• Accessibility testing – specialized software testing where the software is evaluated for compliance with the web content accessibility guidelines (WCAG) version 2.2.