Managed Cybersecurity Services

The Vendor is required to provide for managed cybersecurity services.
- Maintain a secure password protected web-based Invoicing application which delivers integrated monthly invoices to the Customers including Services
- Generate monthly invoices to the Customers that are accurate and provide sufficient data for the Customers to validate and reconcile in a timely manner.
- Post and identify Adjustments on invoices (i.e., credits, debits, SLAs) and provide applicable cross-referencing information (e.g., trouble ticket number) and/or Product Identifier.
- Complete turn off of all paper with the Customer printing invoices, invoicing detail and remittance slip online through the Contractor’s web-based application or by the Customer contacting the Contractor’s Customer representative.
- Establish a monthly invoice email notification, which is delivered to the Customer’s identified email addresses.
- Provide the customer service representatives who shall be available for activating and terminating Services, making changes to accounts, answering questions and assisting in problem resolution.