Consultant Services for Toll Program Workplan and Policy Development

The vendor is required to provide staff resources and technical expertise to implement and operate authority toll program, including supporting the on-time delivery of yolo 80 managed lanes phase 1 (yolo 80).
• Toll program management and general advising
• Agreements, toll accounting, revenue recognition, and finance
• Strategic communications and public education
• Yolo 80 toll system construction support
• Yolo 80 back office, customer service center, and traffic operations center construction support
• Yolo 80 ongoing operations
• Toll tag penetration campaign
• Technical advising services
• Future corridor implementation
- requirement:
• A toll operator with bond funding obligations will need to prioritize revenue collection. 
• The toll operator may also wish to constrain pricing or provide a positive customer experience by minimizing violation fees, thereby reducing the revenue collected. 
• Open access lanes offer drivers choice by allowing them to access that lane anywhere along the corridor, but drivers weaving out of the lane to avoid toll points can create safety issues and ultimately results in leakage. 
• Installing changeable message signs every mile may maximize drivers’ understanding of the current toll, but also significantly increases infrastructure costs for construction and maintenance. 
• Optimal lane performance requires a toll tag and account, usually with a pre-paid balance. 
• This creates potential barriers for low-income users and thereby compromising equitable access to the lanes.
- Toll program planning documents
1. Goals
• Examples of content: authority will operate managed lanes to improve mobility in line with regional transportation plan and sustainable communities’ strategy (RTP/SCS) strategies. 
• authority will be customer focused, setting policies and practices that are easy to understand and comply with. 
• Responsibility: authority
• Status: not started
2. Concept of operations
• Examples of content: approach to managed lane implementation, roles and responsibilities, funding strategy, staffing and contracting strategy, average speed performance threshold to inform pricing model. 
• Responsibility: authority
• Status: written for yolo 80, not started for authority
3. Tolling policies
• Examples of content: changes to toll rate and toll setting procedures, establishing min and max tolls (if dynamic pricing), type and level of discounts offered, policies concerning potential surcharges for license plate tolling and violations for non-payment.
• Responsibility: eligibility, board for clean air vehicle (CAV) designations. 
• Status: not started
4. Business rules
• Examples of content: specifications for how systems will be designed, implemented, and operated.
• Responsibility: authority
• Status: not started
5. Standard operating procedures
• Examples of content: detailed procedures for call answering, mailing invoices and violations to
customers, and responding to incidents in lanes.
• Responsibility: authority and contractors
• Status: not started.
- Contract Period/Term: 3 years
- Pre-Proposal Meeting (Mandatory) Date: July 23, 2025
- Questions/Inquires Deadline: July 30, 2025