Teams Phone Professional Integration Services

The vendor is required to provide teams phone professional integration services for include:
1. Discovery and assessment:
•    Review the current telephony infrastructure;
•    Identify user requirements and key interested parties; and
•    Develop a detailed project plan and timeline.
2. Planning and design:
•    Design the teams phone architecture, including sip trucking, direct routing, and operator connect options collaboratively with its and other key interested parties at agency; and
•    Plan for analog phone integration using analog telephony adapters (ATAS).
3. Implementation:
•    Work with its to configure and deploy teams’ phone, including sip trucking, direct routing, and operator connect;
•    Work with its to integrate analog devices using ATAS;
•    Provide guidance to its on configuration of voicemail services, call transfer, and forwarding features; and
•    Work with its to configure common area phones and ensure appropriate licensing.
4. Testing and validation:
•    Provide guidance to its to perform testing of the team’s phone implementation;
•    Work with its to validate compatibility with existing telephony hardware and network infrastructure; and
•    Assist it’s with user acceptance testing (UAT) to ensure functionality.
5. Training and support:
•    Provide training sessions for agency administrators; and
•    Offer ongoing support and troubleshooting to the university during the migration process.
6. Post-implementation review:
•    Conduct a post-implementation review to assess the success of the migration; and
•    Identify areas for improvement and address any issues.

- Questions/Inquires Deadline: August 10, 2025