Consulting Services

The Vendor is required to provide a senior analyst specialized in project management, to provide expertise and guidance to deliver specific, measurable outcomes to support process optimization and operational excellence within the university’s project management office (PMO).
- Stakeholder Engagement and Process Mapping:
•    Systematic engagement with all relevant stakeholders through interviews, focus groups, and workshops to gather in-depth insights into current processes.  
•    The proponent will document and visually map out existing workflows, identifying roles, responsibilities, and pain points.  
•    The deliverable includes comprehensive process maps and a summary of stakeholder input.  
- Current State Analysis and Assessment Report:
•    Through analysis of the mapped processes to identify inefficiencies, bottlenecks, redundancies, and compliance gaps.  
•    The proponent will prepare a detailed assessment report that outlines current challenges, root causes, and potential areas for improvement, supported by data and stakeholder feedback.  
•    The proponent will provide a drafted report detailing the framework for the organized / prioritized implementation of changes, and the impact of these changes.  
- Engagement and Data Collection:
•    Engagement plan: document outlining roles, responsibilities, and timelines for proponent involvement. 
•    Data collection plan: methodology for gathering objective, relevant data on the identified issue.
•    Data collection report: Compiled and validated data set for analysis. 
- Issue Analysis:
•    Analysis report: detailed findings, including root cause analysis, impact assessment, and alignment with the overall framework.  
•    Process mapping: visual representation of a comparison of the current and proposed processes, highlighting gaps and improvement opportunities.
- Implementation and Tracking:
•    Implementation plan: steps, timelines, and responsibilities for deploying process changes.  
•    Effectiveness metrics and dashboard: key performance indicators (KPIS) and regular reporting on the impact of improvements.  
•    Periodic review reports: scheduled assessments (i.e.: 30/60/90 days post-implementation) with recommendations for further action if needed.
- The senior analyst:  
•    Universally use and apply lean thinking, tools and techniques.
•    Act professionally and respectfully at all times.
•    Understand that people are at the heart of all processes.
•    Analyze and map current business processes within designated units to identify inefficiencies, bottlenecks and opportunities for improvement utilizing lean methodologies.
•    Facilitate stakeholder engagement sessions, interviews, and workshops to gather requirements and validate findings.
•    Develop and document optimized process workflows, including detailed value stream maps, use cases, and supporting documentation.
•    Prepare and deliver a comprehensive process improvement report as required and as determined by the university, including prioritized recommendations, implementation plans, and measurable success criteria. 
•    Support the implementation of approved process changes, including training materials, user guides, and change management support for affected teams.
•    Establish and track process performance metrics to evaluate the impact of implemented improvements, providing regular progress updates to PMO leadership.
•    Collaborate openly with cross-functional teams to ensure alignment with institutional policies, compliance requirements, and strategic objectives.
•    Applying and testing continuous improvements, independently by managing project, if required.    

- Contract Period/Term: 2 years