The vendor is required to provide that cannabis inventory tracking system for web-based software as a service (SAAS) application to support the identification, tracking, and tracing of regulated cannabis in all its forms.
- Ensure delivery of a SAAS solution that is accessible via all devices, including mobile devices such as tablets, smartphones and chrome books; include, but is not limited to iPhone, iPad, and android based phones and tablets.
- Ensure the SAAS solution is browser and operating system agnostic for all user types and is accessible via any major internet browser such as microsoft edge, chrome, Firefox and safari, with twenty-four (24) hour availability.
- Provide at least three (3) environments to support the SDLC process (customization/configuration, user acceptance testing and development).
- All business requirements related to validation and verification and configure/customize solution accordingly.
- Provide a working interface with alms, the state’s agency license management system.
- Provide for integration with office data analytics database by providing office access, including via Application, to all data stored in the system in the format mutually agreed upon by the parties.
- Provide project management services to support all aspects of the project.
- Collect all industry fees and meet all related state and federal reporting requirements related to fees.
- Participate in weekly meetings with the department to ensure compliance with contract requirements and office business rules.
- Provide open channels for feedback from the department and regulated industry users.
- Provide all training, including documentation and execution, including in-house department training and regional in-person industry training, on an ongoing basis and as determined by office, including training, guidance bulletins, and updates to training documentation and materials necessary to implement statutorily required changes.
- Provide training documents on system updates and new release use for new and existing users.
- A bank of custom development support hours to be made available needed for ad-hoc requests from the department, regulated industry members or legislature.
- The number of hours and frequency at hours are replenished will be mutually agreed by the parties. any unused hours will rollover and will not be billed unless used.
- Provide ongoing, twenty-four (24) -hour support of the SAAS to the department and regulated members and entities, as described in e (9) – service levels, below.
- Provide dedicated customer support meeting required service level agreements.
- Provide scalability and extensibility to accommodate any newly required administrative, executive, legislative, judicial mandates, or other intergovernmental mandates.
- The capability to restore data completely to its status at the time of the last backup; with a minimum required recovery point objective of one hour (i.e., maximum data loss cannot exceed one hour).
- Ensure a recovery time objective of two (2) hours (i.e., maximum time to recover the system cannot exceed two (2) hours).
- Limit the number of planned outages (system availability) during the business week to one (1) time per month for planned outages must be approved prior by the department in writing.
- The hosting environment will provide adequate capacity to ensure prompt response to both data inquiry/lookup and data modification transactions, always.
- Application performance metrics must meet a maximum of five (5) second response times, with exceptions for extremely large data queries.
- Ensure that changes in architecture do not have an adverse impact on the ability to comply with the stated service levels.
- Provide the department with data in a format specified by the department upon the request of the department and at no additional charge, in a format specified by the department. this includes:
• A full or partial import/export of department data within twenty-four (24) hours of a request; and
• Provide the department the ability to import/export data at will and provide the department with any access and instructions which are needed for the department to import or export data.  
- Provide a technical support outlet for all users of the system, including state users, that can be reached during standard business hours by phone or by email or voicemail outside of business hours. the technical support should be able to meet the following service levels:
• Sent during normal business hours will be responded to within thirty (30) minutes.
• Resolve all ticketed requests that are not considered ‘complex’ within twenty- four (24) hours.
• Complex ticket issues that do not involve testing will have an analysis and proposed solution provided within forty-eight (48) hours.
• Complex ticket issues that require testing shall have an analysis and proposed solution provided within seventy-two (72) hours.
• Monthly reports to be provided to the department capturing the number of requests submitted, response times and other pertinent information.
- Maintain an availability metric of ninety-nine point nine five (99.95%) of uptime in a calendar month, as measured by the number of actual hours available as a percentage of total hours
• The availability requirement will be calculated for the service period as follows: (actual uptime – total minutes in service period hosted services are not available due to an exception) ÷ (scheduled uptime – total minutes in service period hosted services are not available due to an exception) x 100 = availability
• Exceptions not to be included in the calculation of downtime:
1. Failures of the state or its authorized users’ internet connectivity
2. Scheduled downtime that has been approved by the department.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: February 10, 2025