The vendor is required to provide agency to identify a tool or set of tools that could support a comprehensive career services management software as a service (SaaS) solution.
- Product requirements:
• Student contact management
• Student document management
• Student communication management
• Employer contact management
• Employer document management
• Employer communication management
• Employer interface for job posting & management
o Work-based experiences functionality, including internships and job shadows board and related placement workflows/modules
o Ability to job match (skills comparison)
o Automatic pull of employer’s job into platform
o Placement tracking (i.e., work-based experiences, intern, job)
• Event management for employers and students
a. Career fairs, employer panels, information sessions
b. Payment gateway integration
• Interview scheduling module
a. on-campus interview scheduling and tracking
• Resume writer - or integration capability - (please share if this is native or third-party tool)
• LinkedIn profile builder and reviewer outcomes - (please share if this is native or third-party tool)
• Mock interview or integration capability
• Work-based experiences management (tracking internships, clinicals, job shadows, learning objectives, hours worked, evaluations, etc.)
• Career assessments (native or integrated) that align with our specific programs of study
• Dynamic reporting capabilities
1. System integrations
• SSO integration with the Maricopa identity system
• Integration into internal systems
- High-level requirements and potential solutions:
1. Student case management and reporting:
• Requirement: the CSM solution should incorporate robust and configurable reporting capabilities.
• Potential solution: evaluate solutions with advanced features and comprehensive and dynamic reporting tools.
• Requirement: the system should support the effective management of a variety of work-based experiences (from traditional internships to service learning and undergraduate research) for students, employers, and staff throughout the WBE lifecycle (inquiry through completion), including workflow, communication, experience time tracking, and evaluation.
• potential solution: evaluate solutions proven successful in managing WBE and experiential learning.
• requirement: the solution must facilitate streamlined and student case management.
• Potential solution: CSM solutions exist that offer dedicated modules for student case management.
2. Employer support:
• Requirement: the solution must facilitate streamlined and efficient employer case management.
• Potential solution: CSM solutions exist that offer dedicated modules for employer relationship management, job posting and application management and insights, and event management.
3. Event coordination and tracking:
• Requirement: the CSM should provide seamless event coordination and tracking capabilities.
• Potential solution: identify CSM solutions with proven event management functionalities and real-time tracking features.
4. Adult education and community-based experience
• Ability to have localized labor market information
• Career exploration resources
• Ability for community members, alumni, and non-students, to leverage the tool and have access the system
- Customer service and transition support
1. Transition support
• Describe the customer service and assistance provided post-implementation. include the following:
•  Describe the regular, ongoing support that is provided.
• Support provided when experiencing problems.
• Support provided when new functionality is released.
2. Customer service
• Average wait time for call and email response.
• Describe all methods of support available. (Call, email, on-line, etc.)
• Location of customer service offices.
- Professional services – unknown for career services module
• Document imaging services/consultation (i.e., archiving previous paper documents)
• Policy and business process development
• Integration services
• Tracking of success metrics
• Benchmark efficiency.