The Vendor is required to provide on an as-needed basis with state based remote technical support in the following areas for the department’s content management system (DOTCMS) that contains IBM FileNet, IBM WebSphere, and oracle software components, with customization developed using IBM rational developer.
- Administrator support which includes installation and configuration of software upgrades and patches, troubleshooting issues, and system administration of the DOTCMS application.
- Content management system including, but not limited to:
1. Troubleshooting and resolving time-sensitive issues through testing and interaction with users.
2. Analysis, including documenting the problem and recommending alternatives.
3. Repair and subsequent testing of any software bugs related to the IBM FileNet and oracle software components.
4. Preparing and executing unit testing related to bug fixes.
5. Provide documentation, if requested, on tasks assigned that deal with performance monitoring, migrations and deployment of patches and version upgrades and other miscellaneous system tasks.
6. Assist in the migration of software needed to fix bugs.
- Have their own workstation/laptops that have Microsoft 365 software including MS teams.  
- Must have recent OS patches and must have anti-virus software loaded.