The vendor is required to provide that management and support services to identify and secure a qualified and dedicated partner with proven experience in successfully implementing and managing microsoft active directory domain, microsoft exchange and related products within multiple environments with varying organizational structures.
- Tasks may include, but are not limited to:
• Upgrading exchange components
• Maintaining the exchange environment
• Providing guidance to city staff to assist in identifying the different components, requirements and benefits of using microsoft teams, SharePoint online and microsoft security suite.
• Upgrading active directory components
• Maintaining the active directory environment
• Providing guidance to city staff on multi-factor authentication, single sign-on options, security measures and policies and identification of correct licensing.
• Server and workstation monitoring and maintenance
• Network device monitoring
• Support of end user devices and physical maintenance of it devices
• Installation of new hardware
• Documentation of it environment and inventory of equipment
• Online trouble ticketing system
• On-call remote support and access
• Audio visual support and technical guidance
• Hosting of city servers with 24/7 access control and video surveillance
• SCADA/RTU services to include, but not limited to:
a. Control system and control panel design, installation and start-up
b. Preparation and review of design, programming drawings, and schematic plans.
c. Field equipment calibration.
d. Control and electrical system troubleshooting and repair including electrical room equipment, variable frequency drives, starters, relays, overloads, breaker motors, heaters, transformers, capacitors, wiring, plc input and output cards, and control panels.
e. Emergency critical support services within six (6) hours of initial notification by city staff; an emergency critical event is defined as an immediate problem that prevents the process or equipment from running, which may endanger the public’s health, safety, or welfare.
f. Emergency non-critical support services within eighteen (18) consecutive hours of initial notification by city staff; an emergency non-critical event is defined as a problem which must be addressed promptly, but which does not present an immediate danger to the public’s health, safety, or welfare.
g. Phone number for emergency support service which is monitored twenty-four (24) hours per day, daily.
h. Documentation of all plc programming changes, including comments, symbols, and descriptions saved with the logic file; if a program is uploaded, the full documented logic is available to city staff.
i. After plc programming changes, city staff will provide a file share location where the new or modified plc program file and a microsoft word document indicating the new program or all changes made to the file are uploaded. uploads shall occur within twenty-four (24) hours of the completion of changes; city staff shall provide input, guidance, and evaluation of the contractor’s work and final review and
approval of all work products.
- Contract Period/Term: 12 Month
- Questions/Inquires Deadline: February 11, 2025