The vendor is required to provide is currently focused on digital transformation, cybersecurity resilience, innovative solutions, and a user-centric approach.
- Accomplishments include infrastructure modernization, agile development adoption, strategic partnerships, and advancements in training.
- Future plans involve integrating AI and machine learning, implementing data governance and analytics, deploying enhanced collaboration tools, and embracing sustainability in IT practices.
- These efforts reflect a commitment to technological advancement and building a resilient and forward-thinking it environment.
- Part of these efforts require services and support of Microsoft products.
- Provide to complete the purchase of a unified support agreement for Microsoft unified support.
- Base unified support:
• Enterprise advisory support hours as-needed
• Enterprise azure problem resolution hours as-needed
• Enterprise on-demand assessment
• Enterprise on-demand assessment - setup and config service as-needed
• Enterprise on-demand education
• Enterprise online support portal
• Enterprise problem resolution hours as-needed
• Enterprise reactive support management
• Enterprise service delivery management
• Enterprise webcasts as-needed
• Reactive enabled contacts
- Proactive services add on:
• Service delivery management extended
• Proactive credits = 300e.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: June 02, 2025