Life Outcomes Improvement System

The Vendor is required to provide recommended technology stack for comprehensive case management, financial management, and service delivery operations for the life outcomes improvement system (LOIS) project.
- Fragmented legacy systems, manual processes, and outdated infrastructure create significant pain points and hinder department ability to deliver efficient, transparent, and compliant services.
- Streamline Access and Intake Processes. Simplify and accelerate access to developmental services by reducing referral-to-intake timelines and by minimizing delays from the date in which individual plan agreements are finalized to the date when initial service encounters occur.
- Strengthen Communication, Collaboration, and Insight. Improve communication and collaboration across individuals, families, service coordinators, and service providers through integrated, cloud-based tools that make it easier to record, share, and manage case information.
- Generative AI and advanced analytics will enable more responsive, personalized, and proactive communication, improving service outcomes and satisfaction.
- AI-assisted validation and decision-support tools will reduce manual review effort, improve compliance, and ensure timely reimbursement across programs.
- Advance Transparency, Standards, and Data Accessibility. 
- Promote transparency and accountability by ensuring secure, centralized access to real-time operational and financial data.
- The system is used to maintain client billing records and accounts.

- Questions/Inquires Deadline: December 11, 2025