Utility Billing Customer Portal

The Vendor is required to provide installation, support and integration services required for a new utility billing customer portal to serve town water utility customers.
- Utility billing system must be accessible to all citizens and utility customers and be scalable to support a potential future stormwater utility.
- Utility Billing
•    Online: Citizens are invited to enroll in our DigiPay/Aquastar portal. Payments are accepted seven days a week, 24 hours a day. This includes ability to setup automatic payments.
•    Overnight Payment Option: Payments, along with the customer’s payment stub, are sent to the remittance address.
•    Apple Pay and Google Pay: These options are being deployed later in 2025.
- Utility Billing System supports
•    Billing of approximately 5.4 billion gallons of drinking water per year.
•    $90M in Revenue collected from water and wastewater utility services.
•    75,000 Automated Metering Infrastructure (AMI) Meters.
•    68,000 Customer Accounts.
- The AMI system has been operating well for nearly 15 years, and town staff are now in the final stages of replacing all the first-generation mechanical meters installed with the initial project.
- Utility bills are provided once a month.

- Contract Period/Term: 1 year
- Non-Mandatory Pre-Proposal Conference Date: December 18, 2025
- Questions/Inquires Deadline: December 19, 2025