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A government agency in North Carolina issued “Utility Billing Customer Portal” (RFP). Solicitation SYS-3302 closed on January 22, 2026. Eligibility: Only for USA Organization.
The Vendor is required to provide installation, support and integration services required for a new utility billing customer portal to serve town water utility customers.
- Utility billing system must be accessible to all citizens and utility customers and be scalable to support a potential future stormwater utility.
- Utility Billing
• Online: Citizens are invited to enroll in our DigiPay/Aquastar portal. Payments are accepted seven days a week, 24 hours a day. This includes ability to setup automatic payments.
• Overnight Payment Option: Payments, along with the customer’s payment stub, are sent to the remittance address.
• Apple Pay and Google Pay: These options are being deployed later in 2025.
- Utility Billing System supports
• Billing of approximately 5.4 billion gallons of drinking water per year.
• $90M in Revenue collected from water and wastewater utility services.
• 75,000 Automated Metering Infrastructure (AMI) Meters.
• 68,000 Customer Accounts.
- The AMI system has been operating well for nearly 15 years, and town staff are now in the final stages of replacing all the first-generation mechanical meters installed with the initial project.
- Utility bills are provided once a month.
- Contract Period/Term: 1 year
- Non-Mandatory Pre-Proposal Conference Date: December 18, 2025
- Questions/Inquires Deadline: December 19, 2025
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-3302) closed on January 22, 2026. See similar open RFPs below.
A government agency in North Carolina. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 1 year.
Yes: Non-mandatory on December 18, 2025.
Questions and inquiries must be submitted by December 19, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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