The vendor required to provide responsive web design and user experience consulting services focused on two strategic platforms: Atlassian Jira and microsoft dynamics 365, including power pages.
- Platform-specific Atlassian Jira
1. Discovery and content review
• Audit existing Jira configurations and workflows;
• Review onboarding documentation, service request types, and historical usage data;
• Analyze service request trends to identify common issues and improvement opportunities; and
• Provide a discovery report and gap analysis summarizing findings and areas for optimization.
2. Department engagement and validation workshops
• Conduct interviews and discovery workshops with department leads, Jira administrators, and end users to capture pain points and needs;
• Facilitate validation workshops to present findings, future-state concepts, and wireframes for feedback.
• All workshops must be conducted during business hours, and can be either virtual or in-person;
• Document decisions, themes, and action items; and
• Provide a consolidated engagement summary report with user personas and key recommendations.
3. Information architecture
• Assess current project hierarchy, issue types, request types, and portal layout;
• Identify redundancies, inconsistencies, and usability barriers;
• Propose a future state information architecture model that supports expanded service offerings and multi-department onboarding; and
• Deliver an assessment report and architecture diagrams with rationale.
4. Future-state vision and design
• Map current and future-state user journeys for onboarding and service requests, and cross-department workflows;
• Develop wireframes and prototypes for enhanced Jira portals, request forms, and dashboards;
• Ensure designs reflect departmental needs and business goals; and
• Deliver annotated user flow diagrams and wireframes for key interfaces.
5. Usability testing
• Conduct card sorting and tree testing to evaluate navigation and categorization;
• Facilitate usability sessions with representative users for both current and future state prototypes;
• Analyze feedback and iterate designs;
• Create usability testing plan and scripts; and
• Provide written summary of findings and design refinements.
6. Technical feasibility and user interface (UI) consultation
• Collaborate with Jira administrators and technical teams;
• Validate proposed workflows and UI elements against Jira constraints;
• Recommend configuration strategies and plugins if needed;
• Complete a technical feasibility assessment; and
• Provide Jira configuration recommendations.
7. Adoption and transition support
• Provide user-friendly documentation and onboarding materials;
• Participate in workshops and demos to explain design decisions; and
• Recommend strategies for communicating user experience (“UX”) changes to departments.
8. Final presentation and handover
• Prepare and deliver a concise presentation summarizing findings, design recommendations, and usability testing results;
• Include visual aids such as user flow diagrams, wireframes, and metrics that demonstrate improvements;
• Facilitate a question and answer (Q&A) session with county leadership and technical teams to clarify design decisions;
• Provide a final handover package that includes:
o Annotated wireframes and design specifications;
o Usability testing reports and insights;
o User guides and onboarding documentation; and
o Configuration recommendations and adoption guidance; and
• Ensure all materials are version-controlled and accessible for future reference.
- Microsoft dynamics 365 and power pages
1. Design validation and iteration
• Review updated power pages and dynamics portal designs against usability and accessibility standards;
• Conduct limited validation sessions with internal stakeholders to confirm alignment with business needs.
• External usability testing has already been completed however additional testing may be performed based on recommendations provided by the supplier.
• All workshops must be conducted during business hours, and can be either virtual or in-person;
• Recommend iterative improvements for navigation, content hierarchy, and responsiveness; and
• Deliver a design validation report with prioritized enhancement recommendations.
2. Public login experience design
• Review and improve the full login journey, including entry points, screens, multifactor prompts, error states, recovery paths, and post-login confirmations;
• Ensure the design aligns with county branding and meets accessibility standards (the county will provide corporate branding assets required);
• Create clear, resident-friendly messaging and micro copy to guide users through ENTRA id authentication;
• Provide wireframes and visual assets for the login interface and workflows as needed;
• Conduct comprehensive accessibility testing to ensure compliance with recognized standards (such as WCAG 2.1) to deliver an inclusive user experience;
• Deliver a login design and messaging guide with design rationale, content patterns, and implementation notes for technical and communications teams; and
• Focus is on design and messaging only; technical implementation is not required.
3. Agent-side UX assessment (dynamics back-end)
• Audit current agent-side workflows, forms, and dashboards for usability and efficiency;
• Identify pain points related to navigation, data entry, and task management;
• Recommend UI and workflow enhancements that leverage dynamics functionality; and
• Deliver an agent UX assessment report with configuration and design recommendations.
4. Documentation, technical collaboration and handover
• Deliver a UX documentation package with annotated wireframes, design specifications and UI rationale including the login design and messaging guide;
• Collaborate with the county’s technical teams as needed to share UI recommendations and confirm feasibility within microsoft dynamics 365 and power pages, including Entra id touchpoints;
• Capture agreed implementation options and assumptions in a feasibility notes summary; and
• Ensure all materials are version-controlled and accessible for future reference.
- Budget: $100,000 - $250,000
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 13, 2026
