Virtual Care Solution

The Vendor is required to provide for a comprehensive digital solution aimed at improving access and navigation within primary, urgent, and emergency healthcare.
- The goal is to integrate existing services into a unified platform that supports seamless system interoperability, strengthens care coordination, and addresses the diverse needs of patients, including underserved populations.
- Populations that are underserved in the context of healthcare services are populations that face inadequate and disadvantaged access to healthcare due to various factors such as race, age, language, geography, gender identity, sexual orientation and socio-economic status.
- A particular focus will be placed on virtual care solutions and services tailored to the primary care context.
- The solution will enable integration of health information across virtual and in-person care access, streamline workflows, and provide data for monitoring system performance, with the successful proponent expected to deliver scalable, patient-centered technologies aligned with strategic health goals and regulatory requirements.
- More specifically, it will include: 
•    Virtual Care Technology Solution: Replacement of the existing technology for virtual care, in a virtual care solution, including service desk, and user-end support 
•    Clinical Client Relationship Management (CRM) Solution: Implementation of a new waitlist, case management and care coordination solution
•    Integration of both solutions to existing and future systems, including but not limited to a primary care EMR, e-referral systems, agency and clinical applications
•    Managed service - Virtual Care Clinical Bench: Enhance existing virtual care capacity, to supplement the agency clinical capacity including primary care and emergency healthcare providers.
- The main document for this RFP are not accessible on our website. Kindly reach out to the contact person listed in this description for more details.