The Vendor is required to provide to procure a cloud-based, enterprise-level course evaluation and feedback management system.
- Course evaluations are the primary institution-wide survey tool used to gather student feedback on teaching and learning.
- The existing system has proven to be limited in usability, flexibility, and integration capabilities.
- The new solution should provide advanced customization options, seamless integration with Canvas LMS and Banner SIS, automation of survey workflows, real-time analytics, and an intuitive interface for administrators, faculty, and students.
- The goal is to enhance the College’s ability to design, distribute, manage, and analyze course evaluations efficiently and effectively, supporting continuous improvement and student success.
- Evaluation & Survey Creation
• Fully customizable survey builder with support for:
o Dynamic content (e.g., merge fields like course name, instructor name).
o Conditional logic and question branching.
o Multilingual survey delivery.
• Creation of course evaluation or survey with different, appropriate functionalities for each
• Handling of modular, cross-listed, and team-taught courses.
• Support for anonymous and non-anonymous feedback collection.
- Survey Management & Automation
• Automated survey scheduling aligned with academic calendar.
• Configurable notifications and automated reminders by role.
• Real-time dashboards to monitor participation and response rates.
- Reporting & Analytics
• Automated report generation based on user role (instructors, chairs, deans).
• Drill-down capabilities to course and instructor levels.
• Customizable templates with filters by department, term, and course.
• Longitudinal analytics to track trends across semesters.
• Export options including PDF, Excel, and interactive dashboards.
• Comparative analysis tools to benchmark instructors or departments.
- Branding & Customization
• Ability to apply institutional branding across surveys, reports, and portals.
• Custom landing pages for departments or academic units.
• Flexible evaluation forms tailored to departmental needs.
- Communication & Notifications
• Customizable email templates for invitations, reminders, and closure notices.
• Trigger-based communication workflows (e.g., low response alerts).
• Integration with institutional email systems or SMTP support.
- Performance & Scalability
• Reliable performance during peak usage periods (e.g., end-of-term evaluations).
• Capable of supporting multiple campuses and departments.
• Multitenancy or separation by department if required.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: January 16, 2026
