Get in Touch
[email protected]
We Accept
Copyright © 2026 RFPPlanet. All rights reserved.
Privacy Policy
Cookie settings
Terms of Use
A government agency in North Dakota issued “Genesys Cloud Professional Services” (RFP). Solicitation SYS-3539 closed on January 21, 2026. Eligibility: Only for USA Organization.
The Vendor is required to provide ongoing professional services to support and optimize the STATE’s existing Genesys Cloud environment.
- Services will include changes to existing contact centers as well as initial configuration and deployment of a limited number of new contact centers and shall include expert consultation, configuration assistance, routing and queue adjustments, feature enablement, reporting and analytics support, and periodic environment health reviews.
- Services may include adjustments to users, roles, skills, IVR flows, digital channels, WEM/QM configurations, dashboards, and integrations, along with proactive recommendations based on platform updates or emerging needs.
- Must describe their experience and methodology in configuring and optimizing skills-based routing within a Genesys Cloud platform. Include examples of how routing strategies were designed or improved for efficiency and performance.
- Must describe in detail their experience and approach in configuring, optimizing, or supporting automatic call distribution (ACD) methods within an existing Genesys Cloud platform.
- The response should include examples of how the Offeror has assisted clients in designing or improving call routing strategies, queue management, and agent assignment logic.
- Must describe their approach and experience in defining and managing call overflow thresholds and escalation procedures within Genesys Cloud platform.
- Questions/Inquires Deadline: January 05, 2026
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-3539) closed on January 21, 2026. See similar open RFPs below.
A government agency in North Dakota. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Questions and inquiries must be submitted by January 5, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
Set up free email alerts and get notified when new government and private-sector bids and tenders match your industry and location. Choose daily or weekly delivery.
