The vendor required to provide electronic health record system for include:
- Clinical
• Approach to clinical documentation workflows
• Approach to care coordination, inclusive of bi-directional exchange of data with external agencies.
• Workflow process for supporting residential treatment, respite care and crisis response.
• Any compatibility respondent has regarding direct interfaces with regards to client connectivity (i.e., client portals)
• Data elements that can be used to search for a patient and how EHR software prevents duplicate records.
- Administrative and business
• Services will support clinical support staff (e.g., scheduling, demographics, insurance verification and updates, etc.)
• Services will support field or community-based staff with managing client visits at remote locations, such as home, schools, or other community locations.
• Services’ approach to managing the electronic medical record, including consent management, documentation pertaining to assignment of medical power of attorney, audits, and access to the record.
• The components of respondent’s services that support client engagement, including the capture of client reported data, sharing of client appointment schedules, and client billing statements.
• The approach of respondent’s services to data analytics and report generation for both internal needs and state of required reporting.
• The approach of respondent’s services to management of billing operations and charge capture.
- Programming language respondent’s services are written in and indicate any use of open-source software.
- The minimum and optimal hardware and software requirements to support respondent’s services;
- Identify any third-party components respondent’s services need to enable functionality (e.g., electronic signature pads, scanning equipment).
- Solution supports use of rules-based clinical and administrative workflow and roles-based access.
- Electronic health records (EHR) outlining how clinical patient data should be exchanged between healthcare providers, between providers and insurers and between providers and patients and other quality of care measures.
- Service and support
• Respondent’s support services (24/365) both during and after normal business hours.
• Respondent’s standard approach to mitigating risk particularly regarding continuity of services and recovery of data.
• Respondent’s product release process (frequency, client’s involvement in scheduling and acceptance)
• Account management process (point of contact and client alignment, etc.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: January 12, 2026
