The vendor required to provide parking management solutions to implement flexible, scalable, and interoperable solutions that support operational efficiency, data transparency, and an improved user experience for residents, businesses, visitors, and city staff.
- Integrated parking enforcement, permitting, and violations management system
a. Objectives
• Provide an integrated, cloud-based parking enforcement, digital permitting, and violations management system.
• The selected solution must support the city’s evolving parking management needs while prioritizing residential convenience, operational efficiency, transparency, and long-term flexibility.
• Community members, including short term rental operators and their guests, must be able to manage citations, permits, payments, and related communications through a single, easy to use web portal.
• The city is specifically seeking a solution that reduces complexity, minimizes staff intervention, and improves the overall parking experience for residents and visitors alike.
• Provide a seamless and convenient experience for visitors, residents, and businesses through a reliable, single source digital solution for parking and wayfinding.
• Technologies necessary to support this vision, including but not limited to present and future mobile payments, camera-based ai solutions, digital wayfinding, parking enforcement systems, and parking meters, are required as part of this procurement.
b. General system requirements
• Be fully cloud hosted with no on-premises server requirements
• Support role-based access for administrators, enforcement officers, supervisors, and adjudicators
• Provide a modern web interface accessible from both desktop and mobile devices
• Include real time dashboards, analytics, and reporting tools
• Support open, documented APIs for third party integrations
• Meet all applicable data security, privacy, and accessibility standards
• The system shall be designed to support phased implementation and long-term scalability without requiring system replacement or cost.
c. Residential convenience and digital access
1. Unified resident web portal
• View, pay, and appeal parking citations
• Apply for, manage, and renew residential, visitor, and guest permits
• View permit status and eligibility in real time
• Receive notices, reminders, and updates related to citations and permits
• Access clear instructions, FAQs, and support resources
• The portal shall be designed for ease of use by residents, property owners, and authorized short term rental operators.
2. Simplified user experience
• Minimize the number of steps required to complete common tasks
• Provide clear confirmations and real-time status updates
• Reduce the need for in-person visits or city staff assistance
• Present information in plain language with consistent navigation and layout
d. Enforcement management requirements
1. Field enforcement capabilities
• Mobile enforcement applications optimized for rapid citation issuance
• License plate recognition support
• Automatic GPS capture for location verification
• Photo evidence captures and officer notes
• Visual indicators showing vehicle status such as paid, permitted, exempt, or in violation
• Access to citation and warning history at the point of enforcement
2. Rule and program configuration
• The system shall support configurable enforcement rules by location, time, permit type, and program.
• This includes residential, visitor, business, employee, and short-term rental related parking.
• Rules shall be applied automatically during enforcement activities to ensure consistency and reduce officer discretion errors.
3. Supervisory oversight
• Supervisors shall have access to real time dashboards and reports showing enforcement activity, compliance trends, and operational performance.
e. Violation’s processing, adjudication, and resident self service
1. End to end citation lifecycle management
• Real time receipt of citations issued in the field
• Review, editing, and correction of citations by authorized staff when appropriate
• Automated progression of citations through defined status stages
• Complete activity history and audit trail for each citation
• Workflows shall be configurable to align with city policies, timelines, escalation rules, and communication standards.
2. Automated notices and resident communications
• Configure notice types, timing, and content by citation status
• Generate mailed and electronic notices as permitted by city policy
• Provide clear, plain language explanations of options and next steps
• Track delivery status and communication history
3. Resident and motorist self service
• Viewing citation details and supporting photo evidence
• Secure online payment using city approved methods
• Electronic submission of administrative review requests or appeals
• Upload of supporting documentation
• Real time tracking of citation and appeal status
• Confirmation and notification of actions and outcomes
4. Administrative review and adjudication management
• Intake and management of appeals submitted through the portal
• Administrative review prior to formal hearings when applicable
• Hearing scheduling and calendar management
• Recording of outcomes and decisions
• Automated status updates following adjudication
5. Consistency, fairness, and audit controls
• Standardized review and adjudication workflows
• Controlled permission levels for edits and dismissals
• Complete audit trails with user attribution and time stamps
• Reporting tools to identify trends, anomalies, or policy issues
6. Compliance, DMV, and escalation support
• Registered owner lookup services
• Integration with immobilization, towing, or collections workflows if utilized
• Tracking of compliance actions and outcomes
7. Reporting and performance measurement
• Citation volumes by location, time, and violation type
• Payment rates and resolution timelines
• Appeal volumes, outcomes, and processing duration
• Identification of repeat violations or systemic issues
• Measurement of resident self-service usage
F. Handheld and mobile devices for city field operations
• Operate on modern smartphones and handheld devices commonly used in municipal field operations
• Support city issued devices approved for official use
• Function on major mobile operating systems currently in use by the city
• Require no specialized or proprietary hardware unless explicitly proposed as optional
1. Field functionality
• Conduct parking enforcement activities including citation issuance and warnings
• Access real-time vehicle status information such as paid, permitted, exempt, or in violation
• Capture photo evidence, notes, and location data directly in the field
• Verify permits, guest permits, and short-term rental permits
• Access citation history and enforcement cues in real time
2. Connectivity and reliability
• Reliable performance in varying connectivity conditions
• Secure data transmission between mobile devices and the central system
• Graceful handling of temporary connectivity interruptions where applicable
3. Security and access controls
• Secure user authentication and role-based permissions
• Ability for the city to enable or disable device access as needed
• Protection of sensitive data stored or accessed on mobile devices
4. Configuration, training, and support
• Configuration support for city mobile devices
• Training tailored for city field staff
• Ongoing support and updates to maintain compatibility with device and operating system changes
G. Digital permit management requirements
1. Permit administration
• Multiple permit types including residential, visitor, guest, business, employee, temporary, and short-term rental related permits
• Configurable eligibility rules, quantities, durations, and permit categories
• Automated permit issuance, renewal, and expiration
• Capacity management and waitlist functionality
2. Resident self service
• Residents and authorized short term rental operators shall manage permits entirely through the unified web portal.
• Permit status shall be reflected in real time for enforcement.
- Mobile parking payment system
a. Project purpose and vision
• Comprehensive, modern mobile parking payment system that prioritizes convenience, clarity, and confidence for residents and visitors while reinforcing a strong, recognizable parking brand that supports adoption, compliance, and overall user trust.
• Solution must function not as a standalone payment tool, but as a core component of an integrated parking ecosystem, seamlessly connecting mobile payments, validations, parking enforcement operations, and digital camera-based AI parking technologies.
• To deliver a frictionless parking experience that is easy to understand, easy to use, and visually consistent across signage, mobile applications, web portals, and enforcement touchpoint.
b. Zone based mobile parking payments
1. Primary payment model
• Allow users to quickly enter or select a posted zone identifier
• Clearly display applicable rates, time limits, and restrictions
• Support easy session start, extension, and expiration notifications
• Operate consistently across garage, surface lot, and on street locations
2. Secondary payment model
• The city may elect to utilize a stall based mobile payment model, in lieu of a zone-based model, where operationally appropriate.
• Demonstrate proven experience deploying and operating stall-based parking systems in municipal environments and shall meet all applicable.
• Clearly identify and disclose any and all convenience fees assessed to the customer.
c. Guest checkout and app optional access
• Be available via a mobile optimized web interface
• Require minimal information such as email address and payment method
• Provide the same clarity on rates, zones, and time limits as app-based users
• Generate digital receipts for verification and enforcement purposes
D. Reservations and prepaid parking
1. Reservation capabilities
• View reservable parking locations via map or list view
• Select date, time, and duration in advance
• Prepay for parking at designated locations
• Receive digital confirmation and receipts
2. Signage and wayfinding
• Zone identification signage
• Mobile payment instructions
• App and web payment references
3. Custom signage options
• If the city elects to pursue highly customized or nonstandard signage designs beyond the vendor’s standard offering, the city acknowledges that additional costs may apply.
• Any such costs must be clearly identified and approved by the city in advance.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 21, 2026
