Application Development and Maintenance Services

The vendor required to provide managed application services (MAS) development and maintenance services includes application development and support services, technical and functional support services and management of the necessary service enablement components that provide for effective service delivery for agency.
- Managed application services (MAS)
•    Managed application services responsibilities include application development, enhancements and customizations, break-fix support, patching, upgrades, and continuous improvement of applications. 
•    This support is inclusive of in-scope department applications, department enterprise resource planning (ERP) applications, as well as any future state applications and systems.
- Managed application services for ERP portfolio (MAS-E)
•    Application support services
•    Functional support services
•    Report administration services
•    Interface support services
•    ERP modules; onboarding and offboarding
- Managed application services server level support (MAS-SLS)
•    server level support (MAS-SLS) provides support services in a productive and efficient manner leveraging centralized capacities and resources that can support several applications across the portfolio. 
•    SLS services are generally viewed as any configuration management item that is required by an application within the portfolio above the operating system.

- Contract Period/Term: 1 year
- Non-Mandatory Pre-Response Conference Date: January 22, 2025
- Questions/Inquires Deadline: January 27, 2026