The vendor required to provide cloud-based point of sale (POS) solution to support dining and retail operations at each of its campuses comprised of college.
- System objectives
• Deliver a unified POS platform for dining and retail services across multiple campuses.
• Support integration with campus card systems for meal plans and stored value accounts.
• Provide real-time patron counts for dining halls and retain historical data for forecasting.
• Ensure compliance with PCI DSS, SOC 2, and support secure auth single sign-on (SSO).
• Offer a cloud-based back office with robust reporting, menu management, and security controls.
• Support a variety of hardware solutions including registers, kiosks, tablets, kitchen printers, and campus card readers.
- Requirement:
1. POS
• Ability to void a total transaction if a partial tender is declined.
• Ability to suspend a transaction and then resume it at a later time at the same register or a different one within the POS group (open check)
• Ability to accept tip and gratuity, including through open check, without the need to print a receipt
• Ability to send email and text receipts
• Ability to perform a self-checkout
• Ability to refund
• Ability to void a transaction during payment if multiple payment methods are used and have the system refund what has been paid automatically"
• Ability to add custom notes to orders
• Ability to do an item lookup via scan
• Ability to route orders to kitchen printers and kitchen display
• Accurate 15-minute patron counts for POS.
• Needs to be available in real-time for front of house and kitchen staff.
• Information is also retained for historical reporting and forecasting.
2. Back office
• An intuitive interface for building menus and custom screens.
• Date-dependent menu and screen configurations.
• Ability to enable tip and gratuity on credit card devices that works with open check (bar tab) functionality.
• Mobile device support with card readers for outside events.
• Ability to edit the name of an item after it has been sold.
• Ability to merge duplicate items, combining their sales history."
• Multi-layered hierarchy to separate registers for menu and reporting purposes.
• Multiple register profiles deployable to groups of registers for different department needs.
• Ability to update data on individual registers through the back office with minimal disruption.
• Customizable security settings for administrators, managers, and cashiers.
• Ability to limit cashier access by register.
• Advanced search capabilities for items and previous transactions using multiple parameters.
• Ability to schedule price changes.
• Audit trail for all user actions (e.g., who changed a price and when).
• Email alerts to specific users if a register goes offline, including register name.
• Ability to edit item names after sale.
• Ability to merge duplicate items, combining their sales history."
• Receive inventory
• Transfer inventory to other locations
• Re-order reports based on inventory levels
• Inventory count cycles to identify discrepancies between on-hand and actual inventory
• Inventory history reports
• Robust reporting module with both canned and customizable reports that can be run on a schedule or ad-hoc.
• It must support a variety of file formats and be capable of delivering reports through email.
• Accurate, real-time patron counts for the dining halls.
• Need to be available in real time for front of house and kitchen staff.
• Information is also retained for historical reporting and forecasting.
• Direct access to database supported (API preferred)
3. Hardware
• Counter top register
• Receipt printers
• Self-order kiosks
• Portable, battery powered, tablets capable of connecting to the internet through a Verizon sim card.
• Credit card readers
• Remote kitchen printers
• Counter-top barcode scanners
• Device for reading campus id chip to deduct from stored value accounts.
• Operate turnstiles or equivalent technology.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: January 20, 2026
