Point of Sale Solution

The vendor required to provide cloud-based point of sale (POS) solution to support dining and retail operations at each of its campuses comprised of college.
- System objectives
•    Deliver a unified POS platform for dining and retail services across multiple campuses.
•    Support integration with campus card systems for meal plans and stored value accounts.
•    Provide real-time patron counts for dining halls and retain historical data for forecasting.
•    Ensure compliance with PCI DSS, SOC 2, and support secure auth single sign-on (SSO).
•    Offer a cloud-based back office with robust reporting, menu management, and security controls.
•    Support a variety of hardware solutions including registers, kiosks, tablets, kitchen printers, and campus card readers.
- Requirement:
1. POS
•    Ability to void a total transaction if a partial tender is declined.
•    Ability to suspend a transaction and then resume it at a later time at the same register or a different one within the POS group (open check)
•    Ability to accept tip and gratuity, including through open check, without the need to print a receipt
•    Ability to send email and text receipts
•    Ability to perform a self-checkout
•    Ability to refund 
•    Ability to void a transaction during payment if multiple payment methods are used and have the system refund what has been paid automatically"
•    Ability to add custom notes to orders
•    Ability to do an item lookup via scan
•    Ability to route orders to kitchen printers and kitchen display
•    Accurate 15-minute patron counts for POS.  
•    Needs to be available in real-time for front of house and kitchen staff. 
•    Information is also retained for historical reporting and forecasting.
2. Back office
•    An intuitive interface for building menus and custom screens.
•    Date-dependent menu and screen configurations.
•    Ability to enable tip and gratuity on credit card devices that works with open check (bar tab) functionality.
•    Mobile device support with card readers for outside events.
•    Ability to edit the name of an item after it has been sold.
•    Ability to merge duplicate items, combining their sales history."
•    Multi-layered hierarchy to separate registers for menu and reporting purposes.
•    Multiple register profiles deployable to groups of registers for different department needs.
•    Ability to update data on individual registers through the back office with minimal disruption.
•    Customizable security settings for administrators, managers, and cashiers.
•    Ability to limit cashier access by register.
•    Advanced search capabilities for items and previous transactions using multiple parameters.
•    Ability to schedule price changes.
•    Audit trail for all user actions (e.g., who changed a price and when).
•    Email alerts to specific users if a register goes offline, including register name.
•    Ability to edit item names after sale.
•    Ability to merge duplicate items, combining their sales history."
•    Receive inventory
•    Transfer inventory to other locations
•    Re-order reports based on inventory levels
•    Inventory count cycles to identify discrepancies between on-hand and actual inventory
•    Inventory history reports
•    Robust reporting module with both canned and customizable reports that can be run on a schedule or ad-hoc. 
•    It must support a variety of file formats and be capable of delivering reports through email.
•    Accurate, real-time patron counts for the dining halls.  
•    Need to be available in real time for front of house and kitchen staff.  
•    Information is also retained for historical reporting and forecasting.
•    Direct access to database supported (API preferred)
3. Hardware
•    Counter top register
•    Receipt printers
•    Self-order kiosks
•    Portable, battery powered, tablets capable of connecting to the internet through a Verizon sim card.
•    Credit card readers
•    Remote kitchen printers
•    Counter-top barcode scanners
•    Device for reading campus id chip to deduct from stored value accounts.
•    Operate turnstiles or equivalent technology.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: January 20, 2026