Animal Shelter Software or Application Services

The Vendor is required to provide a software platform designed to assist the animal shelter with managing operations efficiently with an integration that provides a suite of tools to help with animal care, adoptions, shelter, field, and medical management.
- Their work in the community supports their strategic pillars:
•    Performance transparency
•    Increasing positive outcomes for animals
•    Community partnerships
•    Education
- This shelter management system helps with pertinent activities including:
•    Shelter management
•    Licensing
•    Field operations
•    Cashiering
•    Veterinary record-keeping
- Department would like to centralize their information utilizing one system that is User-friendly, and performs software updates, web-based and app-based configurations should be identical, and effective integration should be provided for efficiency and productivity.
- Needed for department to implement new software to streamline operations along with integrating various tools for animal care, adoptions, shelter, field, and medical management and reduce manual and repetitive data entry on multiple platforms by integrating with Salesforce.
- Services include:
•    The shelter management system must securely provide user/pet application data to department /city upon request.
•    The shelter management system must provide adoptions, fostering and volunteer.
•    Department requires that the shelter management system should be a cloud-based application.
•    The shelter management system must be accessible for use on android and iOS.
•    The shelter management system pet adoption Application, English and Spanish versions, must accommodate all levels of customer technical skill to complete the online pet adoption application.
•    The department application must allow designated department users to post add/edit pet content.
•    Installation, configuration, and testing of software that meets city standards.
•    The system must have the ability to allow administrators to edit content and make updates as needed.
•    The system must allow department to easily add and manage all their animals, including add/edit content from back end.
•    PCI compliance – the system must setup two factor authentication (2fa) process okta
•    AI capabilities – chatbot
•    Generate reporting of animals and dashboards display
•    Integrate with other systems like salesforce, AMS, etc.
•    Backup and disaster recovering – cloud-Based Solutions for backing up and recovering data.

- Contract Period/Term: 5 years
- Pre Solicitation Meeting Date: January 20, 2026
- Questions/Inquires Deadline: January 23, 2026