Parking Access and Revenue Control System and Parking Facilities Management Services

The Vendor is required to provide for procuring and installing a new parking access and revenue control system (PARCS) accepting cash, credit card, and debit card transactions as well as able to process validations and pre-paid reservations.
- Key elements of the services include:
• On-site management of all parking facilities at the airport, 24 hours per day, 7 days per week.
• On-site management of special events where the event attendees park at the airport.
• Collection of all gross revenues from public parking facilities and daily depositing them daily into county accounts.
• Operation of existing parking access and revenue control system (PARCS) and, following installation, the airport’s new PARCS.
• Maintenance of existing PARCS hardware and software, up to level 1 maintenance.
• Providing staff, vehicles, and equipment required to deliver the scope of work.
• Preparation and delivery of financial and operational reports related to the public parking operation.
• Providing airport customers with an experience consistent with county goals.
• Procure and manage the installation of a new PARCS.
- The new PARCS will include the following changes from the current PARCS:
• No cashier stations
• Roving handhelds to process cash/credit transactions in the lane when necessary
• Mobile scan-to-pay application for public customers
• EMV/NFC credit card terminals
• Online validation system
• Pre-capture license plate recognition (LPR)
• Command center functionality to process remote transactions
• Lane pin hole cameras to view the customer
• Added PARCS AVI and gates to the VIP and employee lots
• Event parking hardware and software if requested by the County.
- Events held at the Airport where the County has determined that participants should receive, through a validation process, free or discounted parking.
- Free parking for transactions with a duration of less than 15 minutes (“Grace period”)
- Provide mobile phones, required to be answered twenty-four (24) hours per day, seven (7) days per week, for at least one (1) onsite staff member for the County to contact.
- Keep the Toll Plaza, including the office and bathroom, and PARCS equipment neat and clean.
- Provide business equipment and supplies including but not limited to desks, facsimile machines, copiers, computers, printers, toner cartridges, paper, drinking water, cleaning supplies and any other supplies necessary to support the operation of Contractor’s office at the Airport.
- Provide, at its cost, equipment and supplies necessary to jump start motor vehicles, provide air to vehicle tires.
- Provide assistance to customers who have locked keys in their cars.
- Be equipped with a yellow emergency light and an electronic device for warning when the vehicle is being driven in reverse.
- Be equipped with an operational battery jump start unit, equipment to provide air for disabled vehicles, and fuel container(s) to provide fuel to customers.
- Provide 24/7, 365 days per year on-site management of all Airport Parking Facilities. After operating hours, the Site Manager or Acting Manager shall be on-call to respond to County phone calls and callbacks within one (1) hour.
- Operating Hours: The parking office shall be staffed seven (7) days per week from 5:00 a.m. local time until one hour after the last plane arrival, which is usually 1:00 a.m.
- Perform the following functions:
• Process parking transactions and cash and credit card payments in the exit lanes.
• Manage and collect parking revenue for special events.
• Answer intercom calls from customers, employees, and VIPs in the lanes.
• Perform remote transaction processing.
• Monitor the facility occupancy status.
• Monitor the entry and exit lanes equipment status and immediately dispatch appropriate staff to areas needing assistance.
• Maintain a log of daily occurrences including but not limited to maintenance, equipment malfunctions, lane closures, traffic management issues, and customer complaints. This log shall be in an electronic format and be available for the County to review the next calendar day.
• Provide a timely response to all telephone calls for parking information, directions, etc. and direct all other calls to the proper extension.
• Research PARCS for license plates, exception transactions, or other data as requested by the County.
• Hire, supervise, and train all onsite parking staff.
• Develop and manage customer service enhancement programs.
• Operate, manage, and maintain a parking operation with consistently high levels of customer service.
• Minimize or eliminate any need for the County to intervene in operational activities.
• Minimize loss of revenue and keep operating costs at levels that the County views as appropriate.
• Provide revenue control, quality control and audit functions.